Danger level:  
  (98/100)

Serpent ransomware. How to delete? (Removal tutorial)

removal by Alice Woods - - | Type: Ransomware
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What can you expect from Serpent ransomware virus?

The image of Serpent ransomware

Danish computer users should be extremely careful because Serpent ransomware mostly attacks people living in Denmark. However, no one should feel safe because it might reach you no matter where you live. The virus spreads via malicious spam emails, and once a victim lets it inside, it check’s computer’s IP address.

If the virus finds out that it managed to get inside the computer located in Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan or Turkmenistan, it exists and does not touch the files. Otherwise, Serpent virus enters the system and starts data encryption procedure.

The virus targets 876 different file types and encrypts them with RSA-2048 and AES-256 ciphers. Once the encryption is over, all encrypted files have .serpent file extension, and users find two new files on the desktop. These two files are ransom notes called HOW_TO_DECRYPT_YOUR_FILES_[random_3_chars].html and HOW_TO_DECRYPT_YOUR_FILES_[random_3_chars].txt.

Of course, cybercriminals ask to pay 0.75 Bitcoins to restore encrypted files and give 7 days time to make a transaction. What happens later? The size of the ransom increases to 2.25 Bitcoins.

Is it worth paying the ransom? Absolutely not. You may not receive a necessary software from the cyber criminals. Thus, it’s better to remove Serpent instead of taking this risk. Install and scan your computer with Reimage in order to get rid of this cyber parasite. However, if you have some difficulties, please scroll down to the end of the article to get help.

Serpent ransomware is a new variant of Hades Locker and WildFire viruses. However, you can be sure that developers improved their previous creations and developed a more hazardous cyber threat. On the affected computer the virus connects to the Command and Control server in order to send victim’s IP address and country, hardware ID and campaign ID.

Then, the server responds with a unique encryption key that cannot be simply unlocked. Unfortunately, Serpent removal won’t restore encrypted files. As we already mentioned, paying the ransom is not a recommended option as well. We have to be honest and tell that chances to recover encrypted files are not high. The virus also deletes Shadow Volume Copies that are useful in data recovery. However, sometimes ransomware fails to perform all its tasks correctly. In this case, there’s a way to restore at least some of the files encrypted by Serpent virus.

How does this ransomware get inside the computer?

Developers of the Serpent malware use the traditional ransomware distribution technique – malicious email attachments. As we revealed at the beginning, the virus aims at Danish computer users and wants to trick them into opening an invoice. Malicious emails have “Sidste påmindelse for udestående faktura 1603750” subject line. Thus, if you receive this email, delete it immediately! The email has a word file that asks to enable Macro commands.

Once the victim clicks on “Enable content” button, the virus is dropped under %AppData% directory and executed. Therefore, you have to be extremely careful with emails and do not rush opening attached documents. Make sure you can rely on the sender, and the explained issue seems legitimate.

How to remove Serpent ransomware from the PC safely?

The only safe way to remove file-encrypting virus from the computer is using malware removal tools. Do not even think about manual Serpent removal! It’s a dangerous and complicated cyber threat that might be hiding deeply in the system. What is more, you might accidentally delete important system file instead of malicious one. Do not cause yourself more problems than you already have. Install Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus and run a full system scan.

If malware is resistant, reboot your PC to the Safe Mode with Networking and try again to remove Serpent automatically.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Computer security experts recommend using Reimage to uninstall Serpent ransomware. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.

You can find more details about this program in Reimage review.

You can find more details about this program in Reimage review.
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Press mentions on Reimage

Manual Serpent Virus Removal Instructions:

Eliminate Serpent using Safe Mode with Networking

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

Serpent ransomware might block antivirus programs necessary for virus removal. In this case, reboot the computer to the Safe Mode as shown below. Then, try again later.

  • Step 1: Restart your computer in Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Safe Mode with Networking from the list Choose 'Safe Mode with Networking' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Networking from the list of options in Startup Settings. Choose 'Enable Safe Mode with Networking' option
  • Step 2: Remove Serpent

    Sign in to your account and launch any Internet browser. Download a legitimate anti-malware software, for instance, Reimage. Make sure you update it to the latest version and then run a full system scan with it to detect and eliminate all malicious components of the ransomware to remove Serpent completely.

If your ransomware does not allow you to access Safe Mode with Networking, please follow the instructions provided below.

Eliminate Serpent using System Restore

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

If the Safe Mode method did not work, follow these steps and perform automatic removal again.

  • Step 1: Restart your computer in Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Command Prompt from the list Choose 'Safe Mode with Command Prompt' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Command Prompt from the list of options in Startup Settings. Choose 'Enable Safe Mode with Command Prompt' option
  • Step 2: Perform a system restore to recover files and settings
    1. When the Command Prompt window appears, type in cd restore and press Enter. Type 'cd restore' without quotes and hit 'Enter'
    2. Then type rstrui.exe and hit Enter.. Type 'rstrui.exe' without quotes and hit 'Enter'
    3. In a new window that shows up, click the Next button and choose a restore point that was created before the infiltration of Serpent and then click on the Next button again. When 'System Restore' wizard comes up, click 'Next'. Choose a preferable restore point and click 'Next'
    4. To start system restore, click Yes. Hit 'Yes' and start system restore
    After restoring the computer system to an antecedent date, install and check your computer with Reimage to uncover any remains of Serpent.

Bonus: Restore your files

Using the tutorial provided above you should be able to eliminate Serpent from the infected device. novirus.uk team has also prepared an in-depth data recovery guide which you will also find above.

Bear in mind that paying the ransom might cost you more than losing personal files. The only safe way to recover encrypted files is data backups. If you do not have them, we just can suggest you try the methods below and hope for the best.

There are a couple of methods you can apply to recover data encrypted by Serpent:

Try Data Recovery Pro to retrieve files encrypted by Serpent ransomware virus

Data Recovery Pro is capable of restoring corrupted, damaged or encrypted files. It might be your only option to get back your files if you do no have data backups. Follow these steps to use the tool:

  • Download Data Recovery Pro (https://novirus.uk/download/data-recovery-pro-setup.exe);
  • Install Data Recovery on your computer following the steps indicated in the software’s Setup;
  • Run the program to scan your device for the data encrypted by Serpent ransomware;
  • Recover the data.

Use Windows Previous Versions feature to restore files encrypted by Serpent virus

System Restore function allows accessing previously saved copies of the files. Thus, if this feature has been enabled before ransomware attack, this method might help you.

  • Right-click on the encrypted document you want to recover;
  • Click “Properties” and navigate to “Previous versions” tab;
  • In the “Folder versions” section look for the available file copies. Choose the desired version and press “Restore”.

Decryption tool for Serpent ransomware virus

Sadly, Serpent decryptor hasn't been released yet. We will let you know as soon as it shows up.

It is strongly recommended to take precautions and secure your computer from malware attacks. To protect your PC from Serpent and other dangerous viruses, you should install and keep a powerful malware removal tool, for instance, Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Alice Woods
Alice Woods

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Source: https://www.2-spyware.com/remove-serpent-ransomware-virus.html

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