Danger level:  
  (11/100)

Pokki. How to delete? (Removal tutorial)

removal by Linas Kiguolis - - | Type: Adware

Pokki – a suspicious application that allows changing Windows start menu

Pokki official download website

Pokki is a program created by SweetLabs Inc which offers to change Windows 8 start menu. However, some antivirus programs identify it as adware called Win32/Pokki because it can flood the browser with ads and aggressively promote various programs.

Summary
Name Pokki
Developers SweetLabs Inc
Type Adware
Targeted OS Windows
Danger level Low. Causes browsing-related programs only
Symptoms Ads displayed on the Startup menu, App store or websites
Distirbution method Official website or software bundles
To uninstall Pokki, install Reimage and run a full system scan

Windows users can find Pokki available to download for free on the official website. It allows simulating app interface on Windows 8 start menu. Though, users who prefer mobile design can improve their operating system.

Pokki application examples

However, soon after Pokki install, user start noticing unwanted activities, especially when they browse the web:

  • delivery of pop-ups that promote unknown programs or report about available software updates;
  • the appearance of ads that cover text or other content on the website;
  • sudden browser redirects to questionable sites;
  • random text on the websites turned into hyperlinks.

The commercial content, such as ads, banners or pop-ups, is very annoying. However, clicking on them is dangers too. Pokki ads might redirect to risky websites, meaning that you might be tricked into downloading malware or calling scammers in order to fix non-existent security issues on the computer.

Hence, installation of the program might increase your chances of encountering serious cyber threats, losing personal information and getting important data encrypted. However, it’s the main reason you should uninstall Pokki.

Additionally, Pokki can advertise various programs directly on the Windows Start menu. Some app adverts were noticed in App Store and Game Arcade. Nevertheless, these apps are rarely malicious or dangerous (Microsoft would remove such entries immediately); their ads are bothersome. Users are forced to see sponsored content instead which clutters the startup page.

Pokki program changes Windows starup menu

Another problem with this application is that it might be promoted in software bundles. Hence, it can enter the system unnoticed. When users accidentally install it bundled with freeware they often refer to the program as Pokki virus. However, this program has nothing in common with computer viruses.

We want to stress out that it’s not malicious and cannot harm the system. Though, it has some negative effects, such as redirects to questionable sites and diminished browsing experienced due to the delivery of ads. Keep in mind that some of the commercial content might be dangerous, and this fact should motivate you to remove Pokki from your Windows machine.

If the program arrived on the system in a software package or you found other unknown tools installed on your PC, you should scan the device with Reimage or another anti-malware software. It will delete all unwanted components and perform Pokki removal for you too.

Download sources of the program

The research has shown that application is downloaded either manually or automatically. The program is promoted using these methods:

  • official website – users can download it directly;
  • sponsored domains – users can be redirected to a website that offers to install it when browsing on insecure sites;
  • software bundles – users can download it intentionally or unintentionally when installing freeware or shareware.

Pokki program download website

First two methods are clear and simple. However, the main issues are related with a third one. When you download free programs from the Internet, you can often find third-party programs offered to install as well. However, you can see these ads and reject app installation only if you use Custom/Advanced settings.

Unfortunately, users often stick to Quick/Recommended setup which does not have this feature. It is designed to install the whole software package without informing a user about additional components. That’s how Pokki or other unwanted apps can sneak into the system unnoticed.

Delete Pokki from Windows OS

You can remove Pokki from the computer just like any other program. However, if it was installed on the device without your knowledge or you think that you may have installed other questionable apps, you should look up for other questionable apps as well. Thus, open Control Panel and sort installed programs by date. Uninstall all shady programs.

Additionally, you should follow the instructions below and delete all browser extensions, plugins or add-ons that may have arrived on the system unnoticed as well. After that, reset affected web browsers to get rid of ads.

However, if you want a simpler Pokki removal solution, you should just obtain anti-malware/anti-spyware software and run a full system scan. However, after that, you should reset the browser as well.

If you want to uninstall Pokki automatically, you can use one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware Computer security experts recommend these programs because they can detect and remove potentially unwanted programs and viruses from your computer, including all dangerous and malicious components related to them. Besides, these programs guarantee immediate and ongoing system protection.

We might promote some affiliate products. An entire disclosure is provided in our Terms and Conditions. By Downloading any recommended Anti-spyware software to uninstall Pokki you accept our privacy policy and terms and conditions.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Computer security experts recommend using Reimage to uninstall Pokki. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.
You can find more details about this program in Reimage review.
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Manual Pokki Virus Removal Instructions:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Pokki in Windows systems

You can fund full Pokki uninstall guide below:

  1. Go to Start Control Panel Programs and Features (if you are Windows XP user, open Add/Remove Programs). Go to 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, open 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, click on Windows icon in the lower left corner of the screen to open Quick Access Menu. Then click Control Panel and select Uninstall a Program. If you are 'Windows 10 / Windows 8' user, click on Windows icon in the lower left corner of the screen to open 'Quick Access Menu'. Then click 'Control Panel' and select 'Uninstall a Program'.
  3. Remove Pokki and programs related to it
    Now, take a look at the list of programs and find Pokki or other programs that you do not remember installing.
  4. Right-click on these programs and select "Uninstall." Then click OK to save changes. Right-click every suspicious program and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Pokki in Mac OS X system

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for Pokki or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Pokki from Internet Explorer (IE)

Follow these steps to recover Internet Explorer after adware infiltration:

  1. Delete suspicious browser add-ons
    Launch Internet Explorer, and then open IE by clicking on the Gear icon, which is located at the top right corner of the Internet browser. Then, click Manage Add-ons. Open browser menu and go to 'Manage add-ons'
  2. Manage Add-ons window will appear on your screen. Now, search for Pokki and other questionable browser add-ons. Right-click them on each of them and select Disable. To eliminate malicious applications, right-click on each of them and click 'Disable'
  3. If virus altered your homepage, change it:
    Click the Gear icon at the top right corner of the Internet browser and then click Internet Options. Stay in General section.
  4. Now, delete malicious URL and enter Delete suspicious URL, type in your preferable site name and click 'Apply' to save
  5. Reset all Internet Explorer settings
    Click on Gear icon and then opt for Internet options. Then go to Advanced section.
  6. Click Reset.
  7. A new window appears, and then you have to tick Delete personal settings and click Reset to finalise Pokki removal. In 'Advanced' tab, click 'Reset'. Then tick 'Delete personal settings' and click 'Reset'.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Pokki virus from Microsoft Edge browser

Reset settings in Microsoft Edge (Technique No.1):

  1. Open Microsoft Edge browser, then click on More button, which is situated at the top right edge of the screen
  2. Select Settings from the drop down menu.
  3. When the Settings panel appears, find Clear browsing data section and hit Choose what to clear button. Open Settings and click on 'Choose what to clear' button
  4. Then mark all components that you wish to delete and after that hit Clear. Click 'Clear'
  5. Right-click the Start button (that has Windows logo on it) and choose Task Manager. Right-click the Start button again and choose 'Task Manager'
  6. Go to Processes tab and look for Microsoft Edge.
  7. Right-click on it and select Go to details. If there is no Go to details option, select More details and carry out previous instructions. Right-click on 'Microsoft Edge' and choose 'Go to details' option If 'Go to details' option does not show up, choose 'More details' instead
  8. Once Details tab appears, look for entries that contain Microsoft Edge name. Right-click on such individual entries and choose End Task option to terminate them. Locate all entries that relate to Microsoft Edge and click 'End Task'

Reset Microsoft Edge (Technique No.2):

In case the Technique No.1 did not help you to fix the problem, use advanced Edge reset option.

  1. Important: you must backup your files before you use these tips
  2. Locate this folder on your PC: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select all items in this folder and right-click with your mouse. Select Delete. Open Microsoft Edge folder on your PC, click every entry with the right mouse button and select 'Delete'
  4. Click on the Start button (that has Windows Logo on it) and in Search my stuff field, type in window power.
  5. With the right button of your mouse, click on every entry and select Run as administrator. Locate where Windows PowerShell is, right-click on it and click on 'Run as administrator' option
  6. Once you get Admin's rights, Windows PowerShell window should show up shortly. Paste this line:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    after PS C:\WINDOWS\system32> and hit Enter. Copy and then paste the necessary command and hit 'Enter'

After completing these steps, Microsoft Edge should be Pokki-free.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Pokki from Mozilla Firefox (FF)

  1. Delete suspicious browser extensions
    Launch Mozilla Firefox, and then open menu (click a button at the top right corner). Then, go to Add-ons Extensions. Open browser menu and go to 'Add-ons'
  2. Now, locate Pokki and other suspicious extensions. Click Remove to eliminate them. Go to 'Extensions' and locate malicious browser add-ons. Hit 'Remove' button to delete each entry
  3. Reset all Mozilla Firefox settings
    Click on the Firefox at the top left corner and then click the question mark. Then, select Troubleshooting Information. Open menu by clicking on the indicated icon and on '?'. Then select 'Troubleshooting Information'.
  4. Reset Firefox to its default state message should appear then. You will see Reset Firefox button. Click this button a few times and finalise Pokki removal. Hit 'Reset Firefox' button a few times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Pokki from Google Chrome

To get rid of Pokki ads, you should uninstall suspicious browser extension and reset Google Chrome.

  1. Remove malicious extensions
    Launch Google Chrome, and then open menu (click a button at the top right corner). Then, go to Tools Extensions. Open browser's menu, then click 'Tools' and 'Extensions'
  2. Now, look for Pokki and other suspicious extensions and then click the trash icon to remove them. Find malicious extensions and click on the Trash bin icon to remove them
  3. Open Chrome menu and go to Settings Manage Search engines under the Search section. Once you open browser's 'Settings', click on 'Manage search engines...' button
  4. In Search Engines..., configure default search engine settings. Remove untrustworthy ones. We advise you to leave only Google or another reputable website of your choice. Remove malicious search sites by clicking 'X'
  5. Reset all Google Chrome settings
    Open menu by clicking the button at the top right corner of Google Chrome, and go to Settings.
  6. Scroll down to find Reset browser settings button. Click on it. When in 'Settings', click Show advanced settings and then find 'Reset browser settings' button. Click on it.
  7. Click Reset to approve this action and finish Pokki removal. Click 'Reset' to finish the removal process.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Pokki from Safari

  1. Delete suspicious browser extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and then select 'Preferences'
  2. Here, select Extensions and look for Pokki or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and remove untrustworthy extensions
  3. Reset all Safari settings
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and then select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Pokki removal process. Select all checkboxes and click 'Reset'

About the author

Linas Kiguolis
Linas Kiguolis

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