Uninstall Pokki virus (Uninstall Guide) - Mar 2018 updated

Pokki virus Removal Guide

Description of Pokki

Pokki – a suspicious application that allows changing Windows start menu

Pokki official download website

Pokki is a program created by SweetLabs Inc which offers to change Windows 8 start menu. However, some antivirus programs identify it as adware called Win32/Pokki because it can flood the browser with ads and aggressively promote various programs.

Name Pokki
Developers SweetLabs Inc
Type Adware
Targeted OS Windows
Danger level Low. Causes browsing-related programs only
Symptoms Ads displayed on the Startup menu, App store or websites
Distirbution method Official website or software bundles
To uninstall Pokki, install FortectIntego and run a full system scan

Windows users can find Pokki available to download for free on the official website. It allows simulating app interface on Windows 8 start menu. Though, users who prefer mobile design can improve their operating system.

Pokki application examples

However, soon after Pokki install, user start noticing unwanted activities, especially when they browse the web:

  • delivery of pop-ups that promote unknown programs or report about available software updates;
  • the appearance of ads that cover text or other content on the website;
  • sudden browser redirects to questionable sites;
  • random text on the websites turned into hyperlinks.

The commercial content, such as ads, banners or pop-ups, is very annoying. However, clicking on them is dangers too. Pokki ads might redirect to risky websites, meaning that you might be tricked into downloading malware or calling scammers in order to fix non-existent security issues on the computer.

Hence, installation of the program might increase your chances of encountering serious cyber threats, losing personal information and getting important data encrypted. However, it’s the main reason you should uninstall Pokki.

Additionally, Pokki can advertise various programs directly on the Windows Start menu. Some app adverts were noticed in App Store and Game Arcade. Nevertheless, these apps are rarely malicious or dangerous (Microsoft would remove such entries immediately); their ads are bothersome. Users are forced to see sponsored content instead which clutters the startup page.

Pokki program changes Windows starup menu

Another problem with this application is that it might be promoted in software bundles. Hence, it can enter the system unnoticed. When users accidentally install it bundled with freeware they often refer to the program as Pokki virus. However, this program has nothing in common with computer viruses.

We want to stress out that it’s not malicious and cannot harm the system. Though, it has some negative effects, such as redirects to questionable sites and diminished browsing experienced due to the delivery of ads. Keep in mind that some of the commercial content might be dangerous, and this fact should motivate you to remove Pokki from your Windows machine.

If the program arrived on the system in a software package or you found other unknown tools installed on your PC, you should scan the device with FortectIntego or another anti-malware software. It will delete all unwanted components and perform Pokki removal for you too.

Pokki virusPokki is an application for Windows that delivers an excessive amount of ads.

Download sources of the program

The research has shown that application is downloaded either manually or automatically. The program is promoted using these methods:

  • official website – users can download it directly;
  • sponsored domains – users can be redirected to a website that offers to install it when browsing on insecure sites;
  • software bundles – users can download it intentionally or unintentionally when installing freeware or shareware.

Pokki program download website

First two methods are clear and simple. However, the main issues are related with a third one. When you download free programs from the Internet, you can often find third-party programs offered to install as well. However, you can see these ads and reject app installation only if you use Custom/Advanced settings.

Unfortunately, users often stick to Quick/Recommended setup which does not have this feature. It is designed to install the whole software package without informing a user about additional components. That’s how Pokki or other unwanted apps can sneak into the system unnoticed.

Delete Pokki from Windows OS

You can remove Pokki from the computer just like any other program. However, if it was installed on the device without your knowledge or you think that you may have installed other questionable apps, you should look up for other questionable apps as well. Thus, open Control Panel and sort installed programs by date. Uninstall all shady programs.

Additionally, you should follow the instructions below and delete all browser extensions, plugins or add-ons that may have arrived on the system unnoticed as well. After that, reset affected web browsers to get rid of ads.

However, if you want a simpler Pokki removal solution, you should just obtain anti-malware/anti-spyware software and run a full system scan. However, after that, you should reset the browser as well.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Security Tools
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Security Tools
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Pokki virus. Follow these steps

Uninstall Pokki in Windows systems

You can fund full Pokki uninstall guide below:

Terminate suspicious programs from Windows 10/8 machines by following these instructions:

  1. Type Control Panel into Windows search and once the result shows up hit Enter.
  2. Under Programs, choose Uninstall a program.
    Programs in Control panel
  3. Find components related to suspicious programs.
  4. Right-click on the application and select Uninstall.
  5. Click Yes when User Account Control shows up.
    Confirm uninstall
  6. Wait for the process of uninstallation to be done and click OK.

Windows 7/XP instructions:

  1. Click on Windows Start and go to Control Panel on the right pane.
  2. Choose Add/Remove Programs.
    Remove the program
  3. Select Uninstall a program under Programs in Control Panel.
  4. Click once on the unwanted application.
  5. Click Uninstall/Change at the top.
  6. Confirm with Yes.
  7. Click OK and finish the removal.

Uninstall Pokki in Mac OS X system

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for Pokki or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'

Eliminate Pokki virus from Microsoft Edge browser

Delete suspicious extensions from MS Edge:

  1. Go to the Menu by clicking on the three horizontal dots at the top-right.
  2. Then pick Extensions.
    Uninstalling apps
  3. Choose the unwanted add-ons on the list and click on the Gear icon.
  4. Click on Uninstall at the bottom.

Clear cookies and other data:

  1. Click on the Menu and from the context menu select Privacy & security.
  2. Under Clear browsing data, select Choose what to clear.
    Clear data
  3. Choose everything except passwords, and click on Clear.

Alter new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge fully:

  1. Click on the keyboard Ctrl + Shift + Esc to open Task Manager.
  2. Choose More details arrow at the bottom.
  3. Go to Details tab.
    Task Manager processes
  4. Now scroll down and locate every entry with Microsoft Edge name in it.
  5. Right-click on each of them and select End Task to stop MS Edge from running.

When none of the above solves the issue, you might need an advanced Edge reset method, but you need to backup your data before proceeding.

  1. Find the following folder on the PC: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on the selection and choose Delete
  4. Right-click on the Start button and pick Windows PowerShell (Admin).
    PowerShell clearing
  5. Copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose

Instructions for Chromium-based Edge

Delete extensions:

  1. Open Edge and click Settings.
  2. Then find Extensions.
  3. Delete unwanted extensions with the Remove.

Clear cache and site data:

  1. Click on Menu and then Settings.
  2. Find Privacy and services.
  3. Locate Clear browsing data, then click Choose what to clear.
  4. Time range.
  5. Click All time.
  6. Select Clear now.

Reset Chromium-based MS Edge browser fully:

  1. Go to Settings.
  2. On the left side, choose Reset settings.
    Full browser reset
  3. Select Restore settings to their default values.
  4. Click Reset.

Delete Pokki from Mozilla Firefox (FF)

Remove suspicious Firefox extensions:

  1. Open Mozilla Firefox browser and click on the three horizontal lines at the top-right to open the menu.
  2. Select Add-ons in the context menu.
    Browser settings
  3. Choose plugins that are creating issues and select Remove.

Reset the homepage on the browser:

  1. Click three horizontal lines at the top right corner.
  2. This time select Options.
  3. Under Home section, enter your preferred site for the homepage that will open every time you launch Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Find the Privacy & Security section.
  3. Scroll down to choose Cookies and Site Data.
    Blocking sites
  4. Click on Clear Data… option.
  5. Click Cookies and Site Data, Cached Web Content and press Clear.

Reset Mozilla Firefox:

If none of the steps above helped you, reset Mozilla Firefox as follows:

  1. Open Mozilla Firefox and go to the menu.
  2. Click Help and then choose Troubleshooting Information.
    Troubleshooting issues
  3. Locate Give Firefox a tune-up section, click on Refresh Firefox…
  4. Confirm the action by pressing on Refresh Firefox on the pop-up.
    Reset the Firefox

Chrome browser reset

To get rid of Pokki ads, you should uninstall suspicious browser extension and reset Google Chrome.

Find and remove suspicious extensions from Google Chrome:

  1. In Google Chrome, open the Menu by clicking three vertical dots at the top-right corner.
  2. Select More tools > Extensions.
  3. Once the window opens, you will see all the installed extensions.
  4. Find any suspicious add-ons related to any PUP.
  5. Uninstall them by clicking Remove. Removing extensions

Clear cache and web data from Chrome:

  1. Click the Menu and select Settings.
  2. Find Privacy and security section.
  3. Choose Clear browsing data.
  4. Select Browsing history.
  5. Cookies and other site data, also Cached images and files.
  6. Click Clear data. Clearing data

Alter settings of the homepage:

  1. Go to the menu and choose Settings.
  2. Find odd entries in the On startup section.
  3. Click on Open a specific or set of pages.
  4. Then click on three dots and look for the Remove option.

Reset Google Chrome fully:

You might need to reset Google Chrome and properly eliminate all the unwanted components:

  1. Go to Chrome Settings.
  2. Once there, scroll down to expand Advanced section.
  3. Scroll down to choose Reset and clean up.
  4. Click Restore settings to their original defaults.
  5. Click Reset settings again. Resetting Google Chrome

Delete Pokki from Safari

Get rid of questionable extensions from Safari:

  1. Click Safari.
  2. Then go to Preferences…
    Preferences of Safari
  3. Choose Extensions on the menu.
  4. Select the unwanted extension and then pick Uninstall.

Clear cookies from Safari:

  1. Click Safari.
  2. Choose Clear History…
    Clearing history
  3. From the drop-down menu under Clear, find and pick all history.
  4. Confirm with Clear History.

Reset Safari fully:

  1. Click Safari and then Preferences…
  2. Choose the Advanced tab.
  3. Tick the Show Develop menu in the menu bar.
  4. From the menu bar, click Develop.
    Empty caches
  5. Then select Empty Caches.

Even if you have completed all the steps above, we still strongly recommend you to scan your computer system with a powerful anti-malware software. It is advisable to do that because an automatic malware removal tool can detect and delete all remains of Pokki, for instance, its registry keys. The anti-malware program can help you to easily detect and eliminate possibly dangerous software and malicious viruses in an easy way. You can use any of our top-rated malware removal programs: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting adware

Securely connect to your website wherever you are

Sometimes you may need to log in to a content management system or server more often, especially if you are actively working on a blog, website, or different project that needs constant maintenance or that requires frequent content updates or other changes. Avoiding this problem can be easy if you choose a dedicated/fixed IP address. It's a static IP address that only belongs to a specific device and does not change when you are in different locations. 

VPN service providers such as Private Internet Access can help you with these settings. This tool can help you control your online reputation and successfully manage your projects wherever you are. It is important to prevent different IP addresses from connecting to your website. With a dedicated/fixed IP address, VPN service, and secure access to a content management system, your project will remain secure.

Recover files damaged by a dangerous malware attack

Despite the fact that there are various circumstances that can cause data to be lost on a system, including accidental deletion, the most common reason people lose photos, documents, videos, and other important data is the infection of malware.

Some malicious programs can delete files and prevent the software from running smoothly. However, there is a greater threat from the dangerous viruses that can encrypt documents, system files, and images. Ransomware-type viruses focus on encrypting data and restricting users’ access to files, so you can permanently lose personal data when you download such a virus to your computer.

The ability to unlock encrypted files is very limited, but some programs have a data recovery feature. In some cases, the Data Recovery Pro program can help recover at least some of the data that has been locked by a virus or other cyber infection.

About the author
Linas Kiguolis
Linas Kiguolis

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