Danger level:  

Losers virus. How to delete? (Removal tutorial)

removal by Jake Doevan - - | Type: Ransomware

Losers virus might be a new member of Cry36 ransomware family

Losers ransomware uses sophisticated algorithms to encrypt data

Losers ransomware is a malicious program used to encrypt files on victim’s computer and demand a ransom for a decryption tool. It can be recognized by the .losers extension mark it appends at the end of the file name. Due to significant similarities, experts believe that it may be inextricably linked to Cry36 ransomware family.

This crypto-malware encodes valuable data on the system by employing complex algorithms. There is still not enough information to identify which ones it particularly uses. However, we can assure you that even professionals aren’t able to generate a unique decryption key it requires. Shortly after, the HOWTODECRYPTFILES.txt file is created and informs the victim about further payment details.

The ransom note provides:

  1. dd.coala@protonmail.com contact e-mail;
  2. hxxps://kuysgebjbttaxmg2.onion.to, hxxps://kuysgebjbttaxmg2.onion.cab and hxxps://kuysgebjbttaxmg2.onion chat links to contact;
  3. a Bitmessage link to ask for details;
  4. a step-by-step guide on how to install Tor browser and make a transaction.

Various reports state that the malware is distributed via fake ‘Burn4Free’ DVD burning software. People who search for free applications in the suspicious websites get deceived by the delusional appearance and download an executable file of the virus.

Some people might get desperate and search for alternative recovery tools online. But be aware that scammers may offer you an ineffective tool to decrypt your files. Do not get lured into purchasing it. The encryption method hackers use is similar to the one used to encode military-grade secrets. Therefore, it is highly sophisticated, and only a person who encrypted the data can encrypt it.

IT specialists recommend you not to trust the criminals either. There are no guarantees that they will provide you a decryptor after the transaction rather than ask for even more money. We encourage you not to try to remove Losers ransomware manually.

To ensure a safe system cleanup, you should use Reimage or any other reliable anti-malware software of your choice and and start an automatic Loser removal. However, the malware might block the security software, that is why we have added instructions on how to perform clean boot at the end of this article.

Get to know how the malware is distributed and protect your system

As we have mentioned above, the ransomware impersonates a free DVD burning software and tricks people to download it unconsciously. Thus, you should be very careful if you decide to install third-party programs. As in this case, they might be developed to spread high-risk computer infections.

Analysts also report that hackers might employ several other distribution methods. We suggest you to avoid opening spam e-mail attachments or performing illegal downloads. Such reckless actions increase the risk of getting infected and lead to severe financial losses.

To make sure that your safety is maintained, you should use a professional security software and update it regularly. However, there is still a chance for a virus to infiltrate. In spite of that, you should always keep backup copies stored in external data storage devices.

Quickly get rid of Losers ransomware with the help of a reputable anti-malware system

It is very hard to remove Losers virus manually, so we suggest you to employ a security software. Crypto-malware is the most harmful type of a malicious program that might infect your computer. Thus, if you try to eliminate its executable files by yourself and make a mistake, it can do even more harm than the malware has already done.

Besides, ransomware might block the installation of the antivirus application. You should reboot your computer to Safe Mode and let it start Losers removal.

If you are up for the manual elimination challenge, security experts have prepared a detailed guide on how to safely get rid of the ransomware. Make sure to follow it carefully.

We might promote some affiliate products. An entire disclosure is provided in our Terms and Conditions. By Downloading any recommended Anti-spyware software to uninstall Losers virus you accept our privacy policy and terms and conditions.
try it now!
Reimage (remover) Happiness
Reimage (remover) Happiness
Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Computer security experts recommend using Reimage to uninstall Losers virus. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.
You can find more details about this program in Reimage review.
Press mentions on Reimage

Manual Losers Virus Removal Instructions:

Eliminate Losers using Safe Mode with Networking

Losers ransomware might be programmed to block the installation of a security system. To circumvent the malware, you have to reboot your computer to the Safe Mode. Shortly after, you will be able to run a full system scan and remove Losers virus.

  • Step 1: Restart your computer in Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Safe Mode with Networking from the list Choose 'Safe Mode with Networking' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Networking from the list of options in Startup Settings. Choose 'Enable Safe Mode with Networking' option
  • Step 2: Remove Losers

    Sign in to your account and launch any Internet browser. Download a legitimate anti-malware software, for instance, Reimage. Make sure you update it to the latest version and then run a full system scan with it to detect and eliminate all malicious components of the ransomware to remove Losers completely.

If your ransomware does not allow you to access Safe Mode with Networking, please follow the instructions provided below.

Eliminate Losers using System Restore

If rebooting to the Safe Mode doesn't seem to help, eliminate the ransomware with the help of System Recovery function.

  • Step 1: Restart your computer in Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Command Prompt from the list Choose 'Safe Mode with Command Prompt' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Command Prompt from the list of options in Startup Settings. Choose 'Enable Safe Mode with Command Prompt' option
  • Step 2: Perform a system restore to recover files and settings
    1. When the Command Prompt window appears, type in cd restore and press Enter. Type 'cd restore' without quotes and hit 'Enter'
    2. Then type rstrui.exe and hit Enter.. Type 'rstrui.exe' without quotes and hit 'Enter'
    3. In a new window that shows up, click the Next button and choose a restore point that was created before the infiltration of Losers and then click on the Next button again. When 'System Restore' wizard comes up, click 'Next'. Choose a preferable restore point and click 'Next'
    4. To start system restore, click Yes. Hit 'Yes' and start system restore
    After restoring the computer system to an antecedent date, install and check your computer with Reimage to uncover any remains of Losers.

Bonus: Restore your files

Using the tutorial provided above you should be able to eliminate Losers from the infected device. novirus.uk team has also prepared an in-depth data recovery guide which you will also find above.

Due to the sophisticated algorithm method there is no possibility to fully recover your files. Despite that, you shouldn't pay the ransom and risk to undergo financial losses. Instead, focus on the Lockers removal and try to retrieve your files using alternative recovery methods.

There are a couple of methods you can apply to recover data encrypted by Losers:

Data Recovery Pro is designed to help victims suffering from the Losers virus attack

Data Recovery Pro is developed specifically to help people regain access to accidentally deleted or corrupted files. It may partially recover encrypted files as well, if you give it a try.

  • Download Data Recovery Pro (https://novirus.uk/download/data-recovery-pro-setup.exe);
  • Install Data Recovery on your computer following the steps indicated in the software’s Setup;
  • Run the program to scan your device for the data encrypted by Losers ransomware;
  • Recover the data.

Windows Previous Versions feature developers offer file recovery services

Firstly, check if the System Restore function has been activated. Follow the steps below to try to get the copies of your files:

  • Right-click on the encrypted document you want to recover;
  • Click “Properties” and navigate to “Previous versions” tab;
  • In the “Folder versions” section look for the available file copies. Choose the desired version and press “Restore”.

ShadowExplorer is used to retrieve the most important data

Make sure that Losers ransomware did not delete Shadow Volume Copies from your system and try to recover your files using ShadowExplorer.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Install Shadow Explorer on your computer following the instructions in the software’s Setup Wizard;
  • Run the program. Navigate to the menu on the top-left corner and select a disk containing your encrypted files. Look through the available folders;
  • When you find the folder you want to recover, right-click it and select “Export”. Also, choose where the recovered data will be stored.

There are no Losers decryption tools available yet.

It is strongly recommended to take precautions and secure your computer from malware attacks. To protect your PC from Losers and other dangerous viruses, you should install and keep a powerful malware removal tool, for instance, Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Jake Doevan - Do not waste your precious time dealing with computer virus infections alone

If you found this free removal tutorial helpful, please consider making a donation to support us. Even the smallest amount will be appreciated and will help to keep this service alive.

Contact Jake Doevan
About the company Esolutions

Uninstall guides in different languages