FenixLocker ransomware virus. How to delete? (Removal tutorial)

removal by Olivia Morelli - - | Type: Ransomware
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General characteristics of FenixLocker ransomware

FenixLocker virus travels as a Trojan horse and uses various techniques to get inside user’s computer. Once inside, the ransomware-type virus starts scanning the system and encrypting files using AES encryption algorithm. After encryption, victims notice that their filenames were changed. To all encrypted files, virus appends .centrumfr@india.com!! file extension. Since then, users cannot access their personal files until they pay the ransom. Well, that’s what hackers say. We can assure you that there’s no need to pay cyber criminals because free decryption tool is already created. Therefore, you should concentrate on FenixLocker removal. Usually, for computer infections removal users can choose between manual and automatic methods. However, ransomware is one of the most dangerous types of viruses, so you should use strong and powerful anti-malware tools (e.g. Reimage) for its elimination. Manual removal is suitable only for virus experts.

This crypt-ransomware is also known as centrumfr@india.com ransomware virus. After successful file encryption, FenixLocker virus leaves two versions of ransom note on the desktop – CryptoLocker.txt and Help to decrypt.txt. As you can see the name of the ransom note reminds another ransomware virus – CryptoLocker. Probably, cybercriminals try to trick and scare users that their computer was infected with this dangerous virus. Furthermore, in the ransom note hackers explain about file encryption and decryption process, and provide an email address. When victims contact them, they will tell how to pay the ransom to restore locked files. Instructions barely differ from other ransom payments. Victims have to pay in Bitcoins using a Tor browser which allows hackers to stay anonymous and avoid punishment for their crimes. However, you don’t need following these instructions – as we already told you, you can restore corrupted files for free. But before data recovery, you have to remove FenixLocker from your computer. The virus can not only damage your files again but also let other malware inside. So, computer related problems might bother you a lot!

The example of FenixLocker virus

How does malware spread?

FenixLocker malware pretends to be a safe-looking file. It can secretly enter computer system as a Trojan horse. The virus looks for unprotected or poorly protected computer and uses this vulnerability. Usually, ransomware viruses travel via malicious email campaigns and distributes infected file with email attachments. Once the victim opens an infected file, the virus enters the system and starts damaging the data. Also, the virus is capable of infiltrating the system with fake software updates or when users click on malware-laden ads. Protection from ransomware should start from installing strong and reputable anti-virus program. Moreover, you should be careful with questionable software downloads and use only reliable sources for downloading programs. You should know that file-sharing services are not described as a safe source. Also, you should avoid browsing questionable or high-risk websites and clicking on suspicious ads or links. What is more, dangerous viruses, such as FenixLocker ransomware virus, are one of the biggest threats lurking online, so you should take precautions before the attack. We recommend regularly making backup copies and storing them in external devices. You can never be sure when some ransomware attacks your personal data.

FenixLocker removal and data recovery

First of all, we want to remind that ransomware is a complex and difficult infection. Hackers take their job seriously and create viruses that are not easily removed. So, you should take FenixLocker removal seriously as well. You should use one of these anti-malware programs Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware and run a full system scan. At the end of the article, you will find instructions how to run an antivirus program if malware blocks it at the first place. We want to warn you that to remove FenixLocker manually is nearly impossible, so do not consider that! You might create more damage, so it’s better to leave this job for professional tools. Once the virus is gone, you can try to restore corrupted files. You will find the explanation bellow.

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Computer security experts recommend using Reimage to uninstall FenixLocker ransomware virus. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.

You can find more details about this program in Reimage review.

You can find more details about this program in Reimage review.
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Manual FenixLocker Virus Removal Instructions:

Eliminate FenixLocker using Safe Mode with Networking

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  • Step 1: Restart your computer in Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Safe Mode with Networking from the list Choose 'Safe Mode with Networking' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Networking from the list of options in Startup Settings. Choose 'Enable Safe Mode with Networking' option
  • Step 2: Remove FenixLocker

    Sign in to your account and launch any Internet browser. Download a legitimate anti-malware software, for instance, Reimage. Make sure you update it to the latest version and then run a full system scan with it to detect and eliminate all malicious components of the ransomware to remove FenixLocker completely.

If your ransomware does not allow you to access Safe Mode with Networking, please follow the instructions provided below.

Eliminate FenixLocker using System Restore

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  • Step 1: Restart your computer in Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Command Prompt from the list Choose 'Safe Mode with Command Prompt' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Command Prompt from the list of options in Startup Settings. Choose 'Enable Safe Mode with Command Prompt' option
  • Step 2: Perform a system restore to recover files and settings
    1. When the Command Prompt window appears, type in cd restore and press Enter. Type 'cd restore' without quotes and hit 'Enter'
    2. Then type rstrui.exe and hit Enter.. Type 'rstrui.exe' without quotes and hit 'Enter'
    3. In a new window that shows up, click the Next button and choose a restore point that was created before the infiltration of FenixLocker and then click on the Next button again. When 'System Restore' wizard comes up, click 'Next'. Choose a preferable restore point and click 'Next'
    4. To start system restore, click Yes. Hit 'Yes' and start system restore
    After restoring the computer system to an antecedent date, install and check your computer with Reimage to uncover any remains of FenixLocker.

Bonus: Restore your files

Using the tutorial provided above you should be able to eliminate FenixLocker from the infected device. novirus.uk team has also prepared an in-depth data recovery guide which you will also find above.

There are a couple of methods you can apply to recover data encrypted by FenixLocker:

FenixLocker decryption tool

Before starting recovering corrupted files, you have to remove FenixLocker from your computer. If you already did it, download and install. FenixLocker decryption tool. Then drag an example of encrypted file into it and the decrypter will deliver the decryption password needed to restore all your files.

It is strongly recommended to take precautions and secure your computer from malware attacks. To protect your PC from FenixLocker and other dangerous viruses, you should install and keep a powerful malware removal tool, for instance, Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Olivia Morelli
Olivia Morelli

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Source: http://www.2-spyware.com/remove-fenixlocker-ransomware-virus.html

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