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Remove Fastsupport.com (Improved Removal Guide) - Jul 2018 updated

by Ugnius Kiguolis - www -   Also known as www.fastsupport.com Scam | Type: Malware

Fastsupport.com Removal Guide

Description of Fastsupport

Fastsupport.com – a legal program which has been turned into a scam by various cybercrooks

Fastsupport.com scamFastsupport.com - as a harmful program which cybercriminals use for bad purposes.

Fastsupport.com is a fully legitimate program which has been misused by cybercriminals for their own needs. This program is related to the GoToAssist.exe process and has an aim to help fix system issues through remote servers. However, cybercrooks discovered a way to turn this application into a scam. They trick people by promoting this program as a useful fixing tool. As a result, they gain access to users’ computer systems and start injecting dangerous software or alter system settings.

Name Fastsupport
Type Scam/PUP
Process GoToAssist.exe
Danger level Medium. Might inject harmful content into your computer system or steal personal information
Purposes Gain access to other computers through a remote server and install malware. Steal personal details that you enter before accessing the program
Promoted by Various fake pages, PUP injected misleading ads
Distribution ways Its official website, dubious pages, intrusive advertisements
Elimination Try FortectIntego – automatical removal tool

Fastsupport.com scam can be promoted in these ways:

  • Various fake websites are created and added to the primary positions of the Google search results. Such pages promote the harmful program as a useful tool “‘which will help you fix all system problems”;
  • Ads that can be injected by various PUPs start popping-out on the computer screen. These types of advertisements promote the scamming program.

The hazardous program usually is installed by gullible users which get tricked easily. It says that this program is “supported by Microsoft professionals” or something similar. People fall into believing that their system is truly damaged, needs fixing, and this program is a good option as it looks trustworthy. However, it truly does look very similar to the real version of the application.

The two worst consequences the scam might cause are:

  • Identity theft. Cybercriminals ask to enter personal details in order to activate the cleaning program;
  • By giving remote access to cybercrooks you risk getting a serious malware infection as such criminals use this program to activate various harmful apps and threats in a user’s PC.

If you encounter this scam online, be quick to eliminate it. You can remove Fastsupport.com scam with the help of an anti-malware tool. For such purpose, we suggest choosing FortectIntego or any other similar one. Be very careful as you might put your personal information and computer’s safety in big danger.

Even though this scam looks very alike with the real version of the program, it does not have anything to do with it and is completely useless, even damaging, for the user. Do not trust any ads which provide misleading information about this scam, do not access it online either. Perform the Fastsupport.com removal as soon as you spot the scam on your PC.

Fastsupport.com harmful programFastsupport.com is a damaging app which is promoted by various misleading ads or fake websites that stand in the primary Google Search results. Stay away from Fastsupport.com and similar scams

You can get in contact with a scam on its official website. Some of them truly do have their original pages which can be misused for harmful actions. They require entering personal details which might put them in danger. If you enter such website – be quick to eliminate as it might cause various damaging consequences.

Furthermore, such malicious programs can spread through misleading ads. These types of adverts are injected into the PC by another PUP such as a browser hijacker or adware-type program. DO NOT click on these ads, no matter, how hard they try to convince you that you need the offered program. Scan your PC with an antivirus to detect the source that is causing such intrusive advertisements.

Delete Fastsupport.com scam

To remove Fastsupport.com scam you will need to lean on professional help. Choose an anti-malware tool for such case. The detection process might be a little bit tricky and take a while. However, it is definitely worth the wait if wanted to get rid of the cyber threat.

After you work on the Fastsupport.com, you need to do one more thing. Make sure that you refresh browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer, Safari, as they might also contain dubious components within which might be related to the scam.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Getting rid of Fastsupport.com. Follow these steps

Uninstall Fastsupport.com in Windows systems

Delete Fastsupport.com scam from Windows OS as soon as you spot the symptoms:

Terminate suspicious programs from Windows 10/8 machines by following these instructions:

  1. Type Control Panel into Windows search and once the result shows up hit Enter.
  2. Under Programs, choose Uninstall a program.
    Programs in Control panel
  3. Find components related to suspicious programs.
  4. Right-click on the application and select Uninstall.
  5. Click Yes when User Account Control shows up.
    Confirm uninstall
  6. Wait for the process of uninstallation to be done and click OK.

Windows 7/XP instructions:

  1. Click on Windows Start and go to Control Panel on the right pane.
  2. Choose Add/Remove Programs.
    Remove the program
  3. Select Uninstall a program under Programs in Control Panel.
  4. Click once on the unwanted application.
  5. Click Uninstall/Change at the top.
  6. Confirm with Yes.
  7. Click OK and finish the removal.

Uninstall Fastsupport.com in Mac OS X system

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for Fastsupport.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'

Delete Fastsupport.com from Microsoft Edge

Refresh your Microsoft Edge browser as the scam might have left dubious components within it:

Delete suspicious extensions from MS Edge:

  1. Go to the Menu by clicking on the three horizontal dots at the top-right.
  2. Then pick Extensions.
    Uninstalling apps
  3. Choose the unwanted add-ons on the list and click on the Gear icon.
  4. Click on Uninstall at the bottom.

Clear cookies and other data:

  1. Click on the Menu and from the context menu select Privacy & security.
  2. Under Clear browsing data, select Choose what to clear.
    Clear data
  3. Choose everything except passwords, and click on Clear.

Alter new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge fully:

  1. Click on the keyboard Ctrl + Shift + Esc to open Task Manager.
  2. Choose More details arrow at the bottom.
  3. Go to Details tab.
    Task Manager processes
  4. Now scroll down and locate every entry with Microsoft Edge name in it.
  5. Right-click on each of them and select End Task to stop MS Edge from running.

When none of the above solves the issue, you might need an advanced Edge reset method, but you need to backup your data before proceeding.

  1. Find the following folder on the PC: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
    Folders
  3. Right-click on the selection and choose Delete
  4. Right-click on the Start button and pick Windows PowerShell (Admin).
    PowerShell clearing
  5. Copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose

Instructions for Chromium-based Edge

Delete extensions:

  1. Open Edge and click Settings.
  2. Then find Extensions.
    Chromium-Edge
  3. Delete unwanted extensions with the Remove.

Clear cache and site data:

  1. Click on Menu and then Settings.
  2. Find Privacy and services.
  3. Locate Clear browsing data, then click Choose what to clear.
    Reseting
  4. Time range.
  5. Click All time.
  6. Select Clear now.

Reset Chromium-based MS Edge browser fully:

  1. Go to Settings.
  2. On the left side, choose Reset settings.
    Full browser reset
  3. Select Restore settings to their default values.
  4. Click Reset.

Delete Fastsupport.com from Mozilla Firefox (FF)

Remove suspicious Firefox extensions:

  1. Open Mozilla Firefox browser and click on the three horizontal lines at the top-right to open the menu.
  2. Select Add-ons in the context menu.
    Browser settings
  3. Choose plugins that are creating issues and select Remove.

Reset the homepage on the browser:

  1. Click three horizontal lines at the top right corner.
  2. This time select Options.
  3. Under Home section, enter your preferred site for the homepage that will open every time you launch Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Find the Privacy & Security section.
  3. Scroll down to choose Cookies and Site Data.
    Blocking sites
  4. Click on Clear Data… option.
  5. Click Cookies and Site Data, Cached Web Content and press Clear.

Reset Mozilla Firefox:

If none of the steps above helped you, reset Mozilla Firefox as follows:

  1. Open Mozilla Firefox and go to the menu.
  2. Click Help and then choose Troubleshooting Information.
    Troubleshooting issues
  3. Locate Give Firefox a tune-up section, click on Refresh Firefox…
  4. Confirm the action by pressing on Refresh Firefox on the pop-up.
    Reset the Firefox

Chrome browser reset

Reset the Chrome browser by falling these steps:

Find and remove suspicious extensions from Google Chrome:

  1. In Google Chrome, open the Menu by clicking three vertical dots at the top-right corner.
  2. Select More tools > Extensions.
  3. Once the window opens, you will see all the installed extensions.
  4. Find any suspicious add-ons related to any PUP.
  5. Uninstall them by clicking Remove. Removing extensions

Clear cache and web data from Chrome:

  1. Click the Menu and select Settings.
  2. Find Privacy and security section.
  3. Choose Clear browsing data.
  4. Select Browsing history.
  5. Cookies and other site data, also Cached images and files.
  6. Click Clear data. Clearing data

Alter settings of the homepage:

  1. Go to the menu and choose Settings.
  2. Find odd entries in the On startup section.
  3. Click on Open a specific or set of pages.
  4. Then click on three dots and look for the Remove option.

Reset Google Chrome fully:

You might need to reset Google Chrome and properly eliminate all the unwanted components:

  1. Go to Chrome Settings.
  2. Once there, scroll down to expand Advanced section.
  3. Scroll down to choose Reset and clean up.
  4. Click Restore settings to their original defaults.
  5. Click Reset settings again. Resetting Google Chrome

Delete Fastsupport.com from Safari

Get rid of questionable extensions from Safari:

  1. Click Safari.
  2. Then go to Preferences…
    Preferences of Safari
  3. Choose Extensions on the menu.
  4. Select the unwanted extension and then pick Uninstall.

Clear cookies from Safari:

  1. Click Safari.
  2. Choose Clear History…
    Clearing history
  3. From the drop-down menu under Clear, find and pick all history.
  4. Confirm with Clear History.

Reset Safari fully:

  1. Click Safari and then Preferences…
  2. Choose the Advanced tab.
  3. Tick the Show Develop menu in the menu bar.
  4. From the menu bar, click Develop.
    Empty caches
  5. Then select Empty Caches.

Even if you have completed all the steps above, we still strongly recommend you to scan your computer system with a powerful anti-malware software. It is advisable to do that because an automatic malware removal tool can detect and delete all remains of Fastsupport.com, for instance, its registry keys. The anti-malware program can help you to easily detect and eliminate possibly dangerous software and malicious viruses in an easy way. You can use any of our top-rated malware removal programs: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting malware

Securely connect to your website wherever you are

Sometimes you may need to log in to a content management system or server more often, especially if you are actively working on a blog, website, or different project that needs constant maintenance or that requires frequent content updates or other changes. Avoiding this problem can be easy if you choose a dedicated/fixed IP address. It's a static IP address that only belongs to a specific device and does not change when you are in different locations. 

VPN service providers such as Private Internet Access can help you with these settings. This tool can help you control your online reputation and successfully manage your projects wherever you are. It is important to prevent different IP addresses from connecting to your website. With a dedicated/fixed IP address, VPN service, and secure access to a content management system, your project will remain secure.

Recover files damaged by a dangerous malware attack

Despite the fact that there are various circumstances that can cause data to be lost on a system, including accidental deletion, the most common reason people lose photos, documents, videos, and other important data is the infection of malware.

Some malicious programs can delete files and prevent the software from running smoothly. However, there is a greater threat from the dangerous viruses that can encrypt documents, system files, and images. Ransomware-type viruses focus on encrypting data and restricting users’ access to files, so you can permanently lose personal data when you download such a virus to your computer.

The ability to unlock encrypted files is very limited, but some programs have a data recovery feature. In some cases, the Data Recovery Pro program can help recover at least some of the data that has been locked by a virus or other cyber infection.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - Expert in malware removal

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