Danger level:  

Remove Fastsupport.com (Improved Removal Guide) - Aug 2019 updated

removal by Ugnius Kiguolis - -   Also known as www.fastsupport.com Scam | Type: Malware

Fastsupport.com – a legal program which has been turned into a scam by various cybercrooks

Fastsupport.com scam

Fastsupport.com is a fully legitimate program which has been misused by cybercriminals for their own needs. This program is related to the GoToAssist.exe process and has an aim to help fix system issues through remote servers. However, cybercrooks discovered a way to turn this application into a scam. They trick people by promoting this program as a useful fixing tool. As a result, they gain access to users’ computer systems and start injecting dangerous software or alter system settings. 

Name Fastsupport
Type Scam/PUP
Process GoToAssist.exe
Danger level Medium. Might inject harmful content into your computer system or steal personal information
Purposes Gain access to other computers through a remote server and install malware. Steal personal details that you enter before accessing the program
Promoted by Various fake pages, PUP injected misleading ads
Distribution ways Its official website, dubious pages, intrusive advertisements
Elimination Try Reimage – automatical removal tool

Fastsupport.com scam can be promoted in these ways:

  • Various fake websites are created and added to the primary positions of the Google search results. Such pages promote the harmful program as a useful tool “‘which will help you fix all system problems”;
  • Ads that can be injected by various PUPs start popping-out on the computer screen. These types of advertisements promote the scamming program.

The hazardous program usually is installed by gullible users which get tricked easily. It says that this program is “supported by Microsoft professionals” or something similar. People fall into believing that their system is truly damaged, needs fixing, and this program is a good option as it looks trustworthy. However, it truly does look very similar to the real version of the application.

The two worst consequences the scam might cause are:

  • Identity theft. Cybercriminals ask to enter personal details in order to activate the cleaning program;
  • By giving remote access to cybercrooks you risk getting a serious malware infection as such criminals use this program to activate various harmful apps and threats in a user’s PC.

If you encounter this scam online, be quick to eliminate it. You can remove Fastsupport.com scam with the help of an anti-malware tool. For such purpose, we suggest choosing Reimage or any other similar one. Be very careful as you might put your personal information and computer’s safety in big danger.

Even though this scam looks very alike with the real version of the program, it does not have anything to do with it and is completely useless, even damaging, for the user. Do not trust any ads which provide misleading information about this scam, do not access it online either. Perform the Fastsupport.com removal as soon as you spot the scam on your PC.

Fastsupport.com harmful program
Fastsupport.com is a damaging app which is promoted by various misleading ads or fake websites that stand in the primary Google Search results.
Stay away from Fastsupport.com and similar scams

You can get in contact with a scam on its official website. Some of them truly do have their original pages which can be misused for harmful actions. They require entering personal details which might put them in danger. If you enter such website – be quick to eliminate as it might cause various damaging consequences.

Furthermore, such malicious programs can spread through misleading ads. These types of adverts are injected into the PC by another PUP such as a browser hijacker or adware-type program. DO NOT click on these ads, no matter, how hard they try to convince you that you need the offered program. Scan your PC with an antivirus to detect the source that is causing such intrusive advertisements.

Delete Fastsupport.com scam

To remove Fastsupport.com scam you will need to lean on professional help. Choose an anti-malware tool for such case. The detection process might be a little bit tricky and take a while. However, it is definitely worth the wait if wanted to get rid of the cyber threat.

After you work on the Fastsupport.com, you need to do one more thing. Make sure that you refresh browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer, Safari, as they might also contain dubious components within which might be related to the scam.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.
Alternative Security Tools
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Security Tools
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Fastsupport.com, follow these steps:

Uninstall Fastsupport.com in Windows systems

Delete Fastsupport.com scam from Windows OS as soon as you spot the symptoms:

  1. Go to Start Control Panel Programs and Features (if you are Windows XP user, open Add/Remove Programs). Go to 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, open 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, click on Windows icon in the lower left corner of the screen to open Quick Access Menu. Then click Control Panel and select Uninstall a Program. If you are 'Windows 10 / Windows 8' user, click on Windows icon in the lower left corner of the screen to open 'Quick Access Menu'. Then click 'Control Panel' and select 'Uninstall a Program'.
  3. Remove Fastsupport.com and programs related to it
    Now, take a look at the list of programs and find Fastsupport.com or other programs that you do not remember installing.
  4. Right-click on these programs and select "Uninstall." Then click OK to save changes. Right-click every suspicious program and select 'Uninstall'

Uninstall Fastsupport.com in Mac OS X system

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for Fastsupport.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'

Delete Fastsupport.com from Internet Explorer (IE)

  1. Delete suspicious browser add-ons
    Launch Internet Explorer, and then open IE by clicking on the Gear icon, which is located at the top right corner of the Internet browser. Then, click Manage Add-ons. Open browser menu and go to 'Manage add-ons'
  2. Manage Add-ons window will appear on your screen. Now, search for Fastsupport.com and other questionable browser add-ons. Right-click them on each of them and select Disable. To eliminate malicious applications, right-click on each of them and click 'Disable'
  3. If virus altered your homepage, change it:
    Click the Gear icon at the top right corner of the Internet browser and then click Internet Options. Stay in General section.
  4. Now, delete malicious URL and enter Delete suspicious URL, type in your preferable site name and click 'Apply' to save
  5. Reset all Internet Explorer settings
    Click on Gear icon and then opt for Internet options. Then go to Advanced section.
  6. Click Reset.
  7. A new window appears, and then you have to tick Delete personal settings and click Reset to finalise Fastsupport.com removal. In 'Advanced' tab, click 'Reset'. Then tick 'Delete personal settings' and click 'Reset'.

Delete Fastsupport.com from Microsoft Edge

Refresh your Microsoft Edge browser as the scam might have left dubious components within it:

Reset settings in Microsoft Edge (Technique No.1):

  1. Open Microsoft Edge browser, then click on More button, which is situated at the top right edge of the screen
  2. Select Settings from the drop down menu.
  3. When the Settings panel appears, find Clear browsing data section and hit Choose what to clear button. Open Settings and click on 'Choose what to clear' button
  4. Then mark all components that you wish to delete and after that hit Clear. Click 'Clear'
  5. Right-click the Start button (that has Windows logo on it) and choose Task Manager. Right-click the Start button again and choose 'Task Manager'
  6. Go to Processes tab and look for Microsoft Edge.
  7. Right-click on it and select Go to details. If there is no Go to details option, select More details and carry out previous instructions. Right-click on 'Microsoft Edge' and choose 'Go to details' option If 'Go to details' option does not show up, choose 'More details' instead
  8. Once Details tab appears, look for entries that contain Microsoft Edge name. Right-click on such individual entries and choose End Task option to terminate them. Locate all entries that relate to Microsoft Edge and click 'End Task'

Reset Microsoft Edge (Technique No.2):

In case the Technique No.1 did not help you to fix the problem, use advanced Edge reset option.

  1. Important: you must backup your files before you use these tips
  2. Locate this folder on your PC: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select all items in this folder and right-click with your mouse. Select Delete. Open Microsoft Edge folder on your PC, click every entry with the right mouse button and select 'Delete'
  4. Click on the Start button (that has Windows Logo on it) and in Search my stuff field, type in window power.
  5. With the right button of your mouse, click on every entry and select Run as administrator. Locate where Windows PowerShell is, right-click on it and click on 'Run as administrator' option
  6. Once you get Admin's rights, Windows PowerShell window should show up shortly. Paste this line:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    after PS C:\WINDOWS\system32> and hit Enter. Copy and then paste the necessary command and hit 'Enter'

After completing these steps, Microsoft Edge should be Fastsupport.com-free.

Delete Fastsupport.com from Mozilla Firefox (FF)

  1. Delete suspicious browser extensions
    Launch Mozilla Firefox, and then open menu (click a button at the top right corner). Then, go to Add-ons Extensions. Open browser menu and go to 'Add-ons'
  2. Now, locate Fastsupport.com and other suspicious extensions. Click Remove to eliminate them. Go to 'Extensions' and locate malicious browser add-ons. Hit 'Remove' button to delete each entry
  3. Reset all Mozilla Firefox settings
    Click on the Firefox at the top left corner and then click the question mark. Then, select Troubleshooting Information. Open menu by clicking on the indicated icon and on '?'. Then select 'Troubleshooting Information'.
  4. Reset Firefox to its default state message should appear then. You will see Reset Firefox button. Click this button a few times and finalise Fastsupport.com removal. Hit 'Reset Firefox' button a few times

Delete Fastsupport.com from Google Chrome

Reset the Chrome browser by falling these steps:

  1. Remove malicious extensions
    Launch Google Chrome, and then open menu (click a button at the top right corner). Then, go to Tools Extensions. Open browser's menu, then click 'Tools' and 'Extensions'
  2. Now, look for Fastsupport.com and other suspicious extensions and then click the trash icon to remove them. Find malicious extensions and click on the Trash bin icon to remove them
  3. Open Chrome menu and go to Settings Manage Search engines under the Search section. Once you open browser's 'Settings', click on 'Manage search engines...' button
  4. In Search Engines..., configure default search engine settings. Remove untrustworthy ones. We advise you to leave only Google or another reputable website of your choice. Remove malicious search sites by clicking 'X'
  5. Reset all Google Chrome settings
    Open menu by clicking the button at the top right corner of Google Chrome, and go to Settings.
  6. Scroll down to find Reset browser settings button. Click on it. When in 'Settings', click Show advanced settings and then find 'Reset browser settings' button. Click on it.
  7. Click Reset to approve this action and finish Fastsupport.com removal. Click 'Reset' to finish the removal process.

Delete Fastsupport.com from Safari

  1. Delete suspicious browser extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and then select 'Preferences'
  2. Here, select Extensions and look for Fastsupport.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and remove untrustworthy extensions
  3. Reset all Safari settings
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and then select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Fastsupport.com removal process. Select all checkboxes and click 'Reset'

About the author

Ugnius Kiguolis
Ugnius Kiguolis

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