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Uninstall Cleanserp.net virus (Uninstall Guide) - Jan 2021 updated

removal by Alice Woods - - | Type: Browser hijacker

Cleanserp.net might hijack Chrome and Firefox browsers

The picture of Cleanserp.net search engine

Cleanserp.net is presented as a search engine that respects users privacy. Nevertheless, its design resembles Google (includes links to Gmail and G+); it operates as a browser hijacker. This potentially unwanted program is related to three browser extensions that are compatible with Firefox or Chrome web browsers – Untabs, CleanSerp, and QueryRouter.

Most of the time Cleanserp.net hijack occurs when users download freeware or shareware. As soon as it finds the way inside, it might:

  • set its domain as default search engine, homepage or/and default search engine;
  • install browser extensions, add-ons or toolbars without asking user’s permissions;
  • redirect people to potentially dangerous sites;
  • collect information about users.

Cleanserp.net removal might be complicated because the PUP might modify or create new Windows registry entries. Besides, it might alter browsers and shortcuts or install browser helper objects that protect it from the elimination.

All these activities are necessary in order to take control over the targeted web browser and control user’s behavior. Developers of this tool are most likely to generate revenue from online advertising by triggering redirects and displaying ads. However, Cleanserp.net redirect tendencies are worth paying attention for.

The research has shown that Cleanserp.net virus might redirect to suspicious websites even though it redirects search queries to Google results page. However, PUP is capable of rerouting you to another site than you expect to end up to. The problem is that it might be phishing or scam website.

Indeed, this has nothing in common with Cleanserp.net slogan that promises to take care of user’s security and privacy. If you would look up the Privacy Policy, you will also be surprised that it collects some information about users, such as IP address, latest search keywords, visited sites and other browsing-related details. But it’s not enough.

The document reveals that third-party tracking cookies are supported as well. Thus, any advertising networks or high-risk sites might install their tracking technologies and watch your steps online. We have no doubts that you feel that this activity is not right. Indeed. That’s why you should remove Cleanserp.net ASAP. ReimageIntego will help you with hijacker’s elimination.

Cleanserp.net browser hijackerCleanserp.net is a suspicious search engine that might hijack Chrome or Firefox web browsers.

Suspicious search tool spreads in software packages as useful add-on

Security experts discovered, that Cleanserp causes most problems for French computer users. The hijacker mostly spreads in the form of the browser extension for Chrome or Firefox. You can find the suggestion to download these apps when installing various free programs. Though, only if you choose Advanced/Custom installation settings.

Quick/Recommended setup rarely warns about third-party components that might be attached to the primary program you are installing. That’s why you should not use them. However, when using Advanced installation, you should also pay attention to the procedure because you have to make sure that:

  • You do not agree to make any suspicious search engine as your default one;
  • You do not leave any pre-selected apps that are offered to download with the primary program;
  • You read Privacy Policy and agree with data tracking and sharing terms;
  • You read EULA or Terms of Use and agree with them.

Termination of the Cleanserp.net from the hijacked web browser

Nevertheless, the hijacker might affect Firefox and Chrome web browser; Chrome users are the ones who suffer the most. To remove Cleanserp.net from the browser, you have to uninstall the programs that might be related to hijacker from the computer and web browsers. Browser reset is also needed to stop data tracking activities.

Our team has prepared Cleanserp.net removal instructions that will help to find and eliminate this cyber threat entirely. However, if they seem complicated, opt for the automatic option.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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To remove Cleanserp.net virus, follow these steps:

Uninstall Cleanserp.net in Windows systems

Windows computer users are advised to follow the instructions carefully in order to remove all hijacker-related components, files, and programs from the device. Keep in mind that if you leave some of these entries, you might experience the hijack. 

Once you clean junk from the computer, please check Firefox and Chrome browsers. You have to uninstall suspicious extensions and reset them.

  1. Go to Start Control Panel Programs and Features (if you are Windows XP user, open Add/Remove Programs). Go to 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, open 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, click on Windows icon in the lower left corner of the screen to open Quick Access Menu. Then click Control Panel and select Uninstall a Program. If you are 'Windows 10 / Windows 8' user, click on Windows icon in the lower left corner of the screen to open 'Quick Access Menu'. Then click 'Control Panel' and select 'Uninstall a Program'.
  3. Remove Cleanserp.net and programs related to it
    Now, take a look at the list of programs and find Cleanserp.net or other programs that you do not remember installing.
  4. Right-click on these programs and select "Uninstall." Then click OK to save changes. Right-click every suspicious program and select 'Uninstall'

Uninstall Cleanserp.net in Mac OS X system

Before resetting affected web browsers, you have to make sure that any hijacker-related entries where not installed on Mac OS X:

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for Cleanserp.net or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'

Delete Cleanserp.net from Internet Explorer (IE)

  1. Delete suspicious browser add-ons
    Launch Internet Explorer, and then open IE by clicking on the Gear icon, which is located at the top right corner of the Internet browser. Then, click Manage Add-ons. Open browser menu and go to 'Manage add-ons'
  2. Manage Add-ons window will appear on your screen. Now, search for Cleanserp.net and other questionable browser add-ons. Right-click them on each of them and select Disable. To eliminate malicious applications, right-click on each of them and click 'Disable'
  3. If virus altered your homepage, change it:
    Click the Gear icon at the top right corner of the Internet browser and then click Internet Options. Stay in General section.
  4. Now, delete malicious URL and enter Delete suspicious URL, type in your preferable site name and click 'Apply' to save
  5. Reset all Internet Explorer settings
    Click on Gear icon and then opt for Internet options. Then go to Advanced section.
  6. Click Reset.
  7. A new window appears, and then you have to tick Delete personal settings and click Reset to finalise Cleanserp.net removal. In 'Advanced' tab, click 'Reset'. Then tick 'Delete personal settings' and click 'Reset'.

Eliminate Cleanserp.net virus from Microsoft Edge browser

Reset settings in Microsoft Edge (Technique No.1):

  1. Open Microsoft Edge browser, then click on More button, which is situated at the top right edge of the screen
  2. Select Settings from the drop down menu.
  3. When the Settings panel appears, find Clear browsing data section and hit Choose what to clear button. Open Settings and click on 'Choose what to clear' button
  4. Then mark all components that you wish to delete and after that hit Clear. Click 'Clear'
  5. Right-click the Start button (that has Windows logo on it) and choose Task Manager. Right-click the Start button again and choose 'Task Manager'
  6. Go to Processes tab and look for Microsoft Edge.
  7. Right-click on it and select Go to details. If there is no Go to details option, select More details and carry out previous instructions. Right-click on 'Microsoft Edge' and choose 'Go to details' option If 'Go to details' option does not show up, choose 'More details' instead
  8. Once Details tab appears, look for entries that contain Microsoft Edge name. Right-click on such individual entries and choose End Task option to terminate them. Locate all entries that relate to Microsoft Edge and click 'End Task'

Reset Microsoft Edge (Technique No.2):

In case the Technique No.1 did not help you to fix the problem, use advanced Edge reset option.

  1. Important: you must backup your files before you use these tips
  2. Locate this folder on your PC: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select all items in this folder and right-click with your mouse. Select Delete. Open Microsoft Edge folder on your PC, click every entry with the right mouse button and select 'Delete'
  4. Click on the Start button (that has Windows Logo on it) and in Search my stuff field, type in window power.
  5. With the right button of your mouse, click on every entry and select Run as administrator. Locate where Windows PowerShell is, right-click on it and click on 'Run as administrator' option
  6. Once you get Admin's rights, Windows PowerShell window should show up shortly. Paste this line:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    after PS C:\WINDOWS\system32> and hit Enter. Copy and then paste the necessary command and hit 'Enter'

After completing these steps, Microsoft Edge should be Cleanserp.net-free.

Delete Cleanserp.net from Mozilla Firefox (FF)

First of all, you have to carefully look through the list of Firefox extensions. Look up for QueryRouter extension which is associated with Firefox versions of the Cleanserp.net virus. Elimination of other unknown add-ons is necessary as well. 

The final step – browser reset. It helps to get rid of all invisible files and delete tracking cookies. Do not skip this important step. Then you will be able to set your preferred homepage and search engine.

  1. Delete suspicious browser extensions
    Launch Mozilla Firefox, and then open menu (click a button at the top right corner). Then, go to Add-ons Extensions. Open browser menu and go to 'Add-ons'
  2. Now, locate Cleanserp.net and other suspicious extensions. Click Remove to eliminate them. Go to 'Extensions' and locate malicious browser add-ons. Hit 'Remove' button to delete each entry
  3. Reset all Mozilla Firefox settings
    Click on the Firefox at the top left corner and then click the question mark. Then, select Troubleshooting Information. Open menu by clicking on the indicated icon and on '?'. Then select 'Troubleshooting Information'.
  4. Reset Firefox to its default state message should appear then. You will see Reset Firefox button. Click this button a few times and finalise Cleanserp.net removal. Hit 'Reset Firefox' button a few times

Delete Cleanserp.net from Google Chrome

When you want to remove Cleanserp.net from Chrome, you have to uninstall CleanSerp and other unknown extensions and reset the browser as shown below:

  1. Remove malicious extensions
    Launch Google Chrome, and then open menu (click a button at the top right corner). Then, go to Tools Extensions. Open browser's menu, then click 'Tools' and 'Extensions'
  2. Now, look for Cleanserp.net and other suspicious extensions and then click the trash icon to remove them. Find malicious extensions and click on the Trash bin icon to remove them
  3. Open Chrome menu and go to Settings Manage Search engines under the Search section. Once you open browser's 'Settings', click on 'Manage search engines...' button
  4. In Search Engines..., configure default search engine settings. Remove untrustworthy ones. We advise you to leave only Google or another reputable website of your choice. Remove malicious search sites by clicking 'X'
  5. Reset all Google Chrome settings
    Open menu by clicking the button at the top right corner of Google Chrome, and go to Settings.
  6. Scroll down to find Reset browser settings button. Click on it. When in 'Settings', click Show advanced settings and then find 'Reset browser settings' button. Click on it.
  7. Click Reset to approve this action and finish Cleanserp.net removal. Click 'Reset' to finish the removal process.

Delete Cleanserp.net from Safari

  1. Delete suspicious browser extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and then select 'Preferences'
  2. Here, select Extensions and look for Cleanserp.net or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and remove untrustworthy extensions
  3. Reset all Safari settings
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and then select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Cleanserp.net removal process. Select all checkboxes and click 'Reset'

Even if you have completed all the steps above, we still strongly recommend you to scan your computer system with a powerful anti-malware software. It is advisable to do that because an automatic malware removal tool can detect and delete all remains of Cleanserp.net, for instance, its registry keys. The anti-malware program can help you to easily detect and eliminate possibly dangerous software and malicious viruses in an easy way. You can use any of our top-rated malware removal programs: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

A proper web browser and VPN tool can guarantee better safety

As online spying becomes an increasing problem, people are becoming more interested in how to protect their privacy. One way to increase your online security is to choose the most secure and private web browser. But if you want complete anonymity and security when surfing the web, you need Private Internet Access VPN service. This tool successfully reroutes traffic across different servers, so your IP address and location remain protected. It is also important that this tool is based on a strict no-log policy, so no data is collected and cannot be leaked or made available to first or third parties. If you want to feel safe on the internet, a combination of a secure web browser and a Private Internet Access VPN will help you.

Recover files damaged by a dangerous malware attack

Despite the fact that there are various circumstances that can cause data to be lost on a system, including accidental deletion, the most common reason people lose photos, documents, videos, and other important data is the infection of malware.

Some malicious programs can delete files and prevent the software from running smoothly. However, there is a greater threat from the dangerous viruses that can encrypt documents, system files, and images. Ransomware-type viruses focus on encrypting data and restricting users’ access to files, so you can permanently lose personal data when you download such a virus to your computer.

The ability to unlock encrypted files is very limited, but some programs have a data recovery feature. In some cases, the Data Recovery Pro program can help recover at least some of the data that has been locked by a virus or other cyber infection.

About the author
Alice Woods
Alice Woods

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