The operation principle of Tech Support Scams
Tech Support Scam is one of the trickiest and dishonest ways used to steal people's money online. The purpose of this virus is not to damage computers, but to swindle money from people by signing them up for useless services. So, you should never deal with Tech support scammers who will do anything to convince you that your computer is in a huge trouble and that you need to let someone to connect to it to solve the problem.
Several years ago scammers have been calling people and telling them various stories to wheedle massive amounts of money. Telephone scams are supposed to target elder people; however, nowadays scamming, as well as other crimes, went online and now target all internet users. Tech Support scammers use telephone, computer technologies and other methods to get virus inside victim’s computer or simply sign him or her up for useless services.
The virus spreads and acts similarly like adware programs. It travels bundled with freeware and users often let it inside when they install regular software with ‘Quick’ or ‘Recommended’ installation mode. After infiltration, the virus starts delivering warning notifications and pop-ups claiming that your computer is at high risk.
The trickiest feature is that scammers pretend to be from fake or well-known and reputable organizations such as Microsoft. Criminals might copy interface of various Microsoft support services perfectly. It ensures the bigger chances to swindle money from naïve computer users.
Many different Tech Support Scam viruses are spreading around the Internet; however, all of them try to convince users that their computers are vulnerable and need fixing. Scammers act in two ways: they encourage calling technical support staff and purchase software that is capable of repairing ‘serious’ errors. The call to tech support line might cost an enormous amount of money.
Also, scammers might be willing to get your personal information, and you should know that they are good psychologists have excellent communication skills. If you made a phone call and realised that you have been scammed, be careful and end the call immediately.
Besides, crooks are willing to get full access to your PC by asking you to install remote software! If you complete this request, they might install ransomware, Trojan horse and even steal your private data. What is worse, you might not realise what they are doing, because they might act like real support service and do some tricks on your PC.
When Tech Support Scam virus delivers a fake message about poor computer’s state or provides an alert with lots of detected errors, it also offers a chance to repair these problems. All you have to do is to purchase and install a particular program. Needless to say that these computer-related errors are fake just like offered malware removal program, so you have to be careful. Tech Support Scam virus removal is the only step you should take if you encountered suspicious warnings.
Recognizing Tech Support Scam virus
The virus delivers an excessive amount of notifications and pop-ups claiming that your PC is infected with various viruses. Bear in mind that reputable security tools do not provide so many warnings. Tech Support Scam ads follow users everywhere they go; they might be delivered both – online and offline. They might appear even on popular and reliable websites, such as news portals. So, there’s a huge possibility that users do not suspect anything suspicious because they trust their favourite site.
These ads might trick people in three different ways. They might offer to download software that is capable of protecting and improving computer. Besides, they might warn you to update your security software, because it is outdated. Of course, these ads try to play with your emotions and scare you by telling that the computer is at risk. Moreover, you might receive alerts that some malicious files or programs are detected on your PC, and by clicking the ad, you will be able to learn how to eliminate computer-related programs.
More experienced computer users might realise that these ads might be fraudulent and dangerous. However, the virus is capable of delivering alerts when the computer is not connected to the Internet. So, it’s hard not to believe that notification or pop-up provided by so-called Microsoft service is not real. If you have noticed these kinds of warnings, do not call any provided number, purchase software or get criminals access to your computer.
Removing the virus
To remove Tech Support Scam virus from your computer you have to scan the computer with the strong anti-malware program. Security tools are capable of eliminating the virus and other malware that might have been installed on your PC.
If criminals managed to trick you and you gave them access to your PC, provided bank, credit card or other sensitive information, you should take care of yourself as well. Change all passwords to your bank, social media, and other accounts. Also, contact your bank and inform that you have been scammed and inform necessary institutions about potential identity theft.
Besides, it’s better to take precautions that dealing with the virus. To avoid Tech Support Scam virus you have to be careful online and pay attention to software installation. Download necessary programs from reliable sources and install them using ‘Advanced’ or ‘Custom’ installation mode.
You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.
To remove Tech Support Scam virus, follow these steps:
Uninstall Tech Support Scam in Windows systems
Bear in mind that you won't find a program in the Control Panel labeled as Tech Support virus. The program might be hidden under different names, so it takes time so find it. If you find several suspicious programs, check their credibility online.
- Go to Start → Control Panel → Programs and Features (if you are Windows XP user, open Add/Remove Programs).
- If you are Windows 10 / Windows 8 user, click on Windows icon in the lower left corner of the screen to open Quick Access Menu. Then click Control Panel and select Uninstall a Program.
Remove Tech Support Scam and programs related to it
Now, take a look at the list of programs and find Tech Support Scam or other programs that you do not remember installing.
- Right-click on these programs and select "Uninstall." Then click OK to save changes.
Uninstall Tech Support Scam in Mac OS X system
Mostly Tech Support virus targets Windows OS; however, Mac OS X users might encounter the virus too. If you are one of the victims, check the 'Applications' section and look for suspicious programs.
- Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications.
- Wait until you see Applications folder and look for Tech Support Scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.
Delete Tech Support Scam from Internet Explorer (IE)
Usually virus acts like an adware, so it might have installed additional extensions on the Internet Explorer. You have to find and eliminate suspicious entries.
Delete suspicious browser add-ons
Launch Internet Explorer, and then open IE by clicking on the Gear icon, which is located at the top right corner of the Internet browser. Then, click Manage Add-ons.
- Manage Add-ons window will appear on your screen. Now, search for Tech Support Scam and other questionable browser add-ons. Right-click them on each of them and select Disable.
If virus altered your homepage, change it:
Click the Gear icon at the top right corner of the Internet browser and then click Internet Options. Stay in General section.
- Now, delete malicious URL and enter
Reset all Internet Explorer settings
Click on Gear icon and then opt for Internet options. Then go to Advanced section.
- Click Reset.
- A new window appears, and then you have to tick Delete personal settings and click Reset to finalise Tech Support Scam removal.
Delete Tech Support Scam from Mozilla Firefox (FF)
Virus might install various extensions on the Mozilla Firefox that help to deliver misleading ads. Check the list of extensions and uninstall questionable entries.
Delete suspicious browser extensions
Launch Mozilla Firefox, and then open menu (click a button at the top right corner). Then, go to Add-ons → Extensions.
- Now, locate Tech Support Scam and other suspicious extensions. Click Remove to eliminate them.
Reset all Mozilla Firefox settings
Click on the Firefox at the top left corner and then click the question mark. Then, select Troubleshooting Information.
- Reset Firefox to its default state message should appear then. You will see Reset Firefox button. Click this button a few times and finalise Tech Support Scam removal.
Delete Tech Support Scam from Google Chrome
Tech Support virus might have installed various extensions or plugins that help to generate fraudulent warnings. In order to eliminate the virus, you have to detect these extensions and uninstall them.
Remove malicious extensions
Launch Google Chrome, and then open menu (click a button at the top right corner). Then, go to Tools → Extensions.
- Now, look for Tech Support Scam and other suspicious extensions and then click the trash icon to remove them.
- Open Chrome menu and go to Settings → Manage Search engines under the Search section.
- In Search Engines..., configure default search engine settings. Remove untrustworthy ones. We advise you to leave only Google or another reputable website of your choice.
Reset all Google Chrome settings
Open menu by clicking the button at the top right corner of Google Chrome, and go to Settings.
- Scroll down to find Reset browser settings button. Click on it.
- Click Reset to approve this action and finish Tech Support Scam removal.
Delete Tech Support Scam from Safari
It's uncommon that virus targets Mac OS X, but if it has happened, your Safari browser might be infected as well. Chech the list of extensions and uninstall all suspicious extensions.
Delete suspicious browser extensions
Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences.
- Here, select Extensions and look for Tech Support Scam or other suspicious entries. Click on the Uninstall button to get rid each of them.
Reset all Safari settings
Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari....
- Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Tech Support Scam removal process.