Danger level:  
  (86/100)

“The HoeflerText font wasn’t found” virus. How to delete? (Removal tutorial)

removal by Jake Doevan - - | Type: Malware
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Beware of “The HoeflerText font wasn’t found” scam!

“The HoeflerText font wasn’t found” virus is a term that describes the latest and very efficient scam scheme that relies on bogus Chrome pop-ups that originate from compromised websites. If you happen to visit an Internet site that was compromised by scammers, you will notice that its contents are unreadable and that the site asks you to update Chrome Font Pack immediately. Such pop-ups typically have a “The HoeflerText font wasn’t found” title in bold. Sadly, an agreement to install this non-existent Font Pack will infect the computer with malware, and currently, these deceptive pop-ups are distributing either Fleercivet Ad Clicking Trojan or the infamous Spora ransomware. Therefore, you should think twice before installing any type of update or free program from the Internet, especially if an offer to install it flashes in front of your eyes in a pop-up.

“The HoeflerText font wasn’t found” pop-ups are designed to look convincing. They have a Chrome logo on it, also a table with Manufacturer’s name, Current version and Latest version of the malicious “Chrome Font Pack.” If you came across such pop-up, quit that website immediately because it means that it has been compromised by hackers who slightly changed website’s source code and added certain elements to trick unsuspecting users into installing malware on their computers. If you accidentally confirmed installation of “The HoeflerText font wasn’t found” virus, you should uninstall it immediately. The fastest way to check your system and remove “The HoeflerText font wasn’t found” malware is to use anti-malware software, so we recommend installing Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus.

“The HoeflerText font wasn’t found” scam used to deliver Spora ransomware

This successful technique didn’t take long to catch cybercriminals’ attention. It seems that it dragged attention of Spora virus’ authors, who have also adapted this scam in Spora’s distribution. This virus, known as one of the most sophisticated ransomware viruses nowadays, is currently used as an extortion tool. It infiltrates the computer system, encrypts victim’s files over there and then provides instructions on how to access a private spora.bz page that offers various paid services: data decryption, immunity from Spora, and similar anti-Spora services. In other words, the virus’ authors provide a selection of services for those who do not have enough money to pay the full ransom price at once. Recently, Spora was spotted in “The HoeflerText font wasn’t found” scam campaigns, which were promoting a Update.exe file. If you have downloaded this file from the described pop-ups, DO NOT open it. Delete it and scan the system with anti-malware software.

How come these ads appear on safe websites?

Legitimate and trustworthy websites can be compromised, too. Lately, scammers attacked ODROID Forum and several other reputable websites that attract many visitors daily.The attackers simply find unprotected websites and change their source codes by adding a piece of JavaScript code that scrambles website’s content and displays “The HoeflerText font wasn’t found” pop-up. What is more, the indicated malware attacks Google Chrome users only. There are two malicious campaigns going on at the moment – one of them promotes Chrome_Update.exe file, which installs Fleercivet Trojan, and another one that delivers Spora ransomware obfuscated as an Update.exe file. If you have downloaded one of these files, do not open it!

How to eliminate “The HoeflerText font wasn’t found” virus?

The “HoeflerText” font wasn’t found virus is a severe computer program that encrypts all files without any hesitations. It is set to take control of the target system and make its owner/user panic. Therefore, you must remove “The HoeflerText font wasn’t found” malware as soon as possible, otherwise you might have to deal with sad consequences. For “The HoeflerText font wasn’t found” removal, we suggest using anti-malware programs. Before you launch them, make sure you reboot your PC into Safe Mode with Networking first.


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Computer security experts recommend using Reimage to uninstall “The HoeflerText font wasn’t found” virus. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.

You can find more details about this program in Reimage review.

You can find more details about this program in Reimage review.
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Manual “The HoeflerText font wasn’t found” Ads Removal Instructions:

Eliminate “The HoeflerText font wasn’t found” using Safe Mode with Networking

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

If you have agreed to install The HoeflerText font wasn’t found virus lately, scan the system with anti-malware program as soon as you can. Update it first, and perform a system scan. Once it detects “The HoeflerText font wasn’t found malware, command it to uninstall it.

  • Step 1: Restart your computer in Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Safe Mode with Networking from the list Choose 'Safe Mode with Networking' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Networking from the list of options in Startup Settings. Choose 'Enable Safe Mode with Networking' option
  • Step 2: Remove “The HoeflerText font wasn’t found”

    Sign in to your account and launch any Internet browser. Download a legitimate anti-malware software, for instance, Reimage. Make sure you update it to the latest version and then run a full system scan with it to detect and eliminate all malicious components of the ransomware to remove “The HoeflerText font wasn’t found” completely.

If your ransomware does not allow you to access Safe Mode with Networking, please follow the instructions provided below.

Eliminate “The HoeflerText font wasn’t found” using System Restore

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  • Step 1: Restart your computer in Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Command Prompt from the list Choose 'Safe Mode with Command Prompt' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Command Prompt from the list of options in Startup Settings. Choose 'Enable Safe Mode with Command Prompt' option
  • Step 2: Perform a system restore to recover files and settings
    1. When the Command Prompt window appears, type in cd restore and press Enter. Type 'cd restore' without quotes and hit 'Enter'
    2. Then type rstrui.exe and hit Enter.. Type 'rstrui.exe' without quotes and hit 'Enter'
    3. In a new window that shows up, click the Next button and choose a restore point that was created before the infiltration of “The HoeflerText font wasn’t found” and then click on the Next button again. When 'System Restore' wizard comes up, click 'Next'. Choose a preferable restore point and click 'Next'
    4. To start system restore, click Yes. Hit 'Yes' and start system restore
    After restoring the computer system to an antecedent date, install and check your computer with Reimage to uncover any remains of “The HoeflerText font wasn’t found”.

It is strongly recommended to take precautions and secure your computer from malware attacks. To protect your PC from “The HoeflerText font wasn’t found” and other dangerous viruses, you should install and keep a powerful malware removal tool, for instance, Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Jake Doevan - Do not waste your precious time dealing with computer virus infections alone

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