Instant Support ads. How to delete? (Removal tutorial)

removal by Julie Splinters - - | Type: Adware
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The basic facts about Instant Support ads

If you have noticed suspicious technical support messages showing up, probably your computer was infected with Instant Support virus. It is an adware that can affect all popular web browsers and flood them with misleading pop-up messages. The developers of this PUP want to convince you that your computer needs to be fixed and pretends to be a computer technical support provider. If your computer was infected with this parasite, it will start every time you login to Windows. You will notice ‘Instant Support’ button on the bar of the active window and a notification window that promotes a specific technical support company. Also, you will see a phone number that must be ignored. Beware that the aim of InstantSupport ads is to promote fake support service and generate income for scammers. Besides, you can end up with more malware on your computer. If you noticed these messages showing up on your Google Chrome, Mozilla Firefox, Google Chrome or any other web browser, you should think about Instant Support removal. For that, you can use Reimage or any other reliable anti-spyware program.

No matter that it seems that Instant Support ads are supposed to offer free help, you should not believe them. Why would someone want to fix your computer for free? In the messages, you might notice one of these two phone numbers (888) 693-5841 or (866) 818-5310. Please, do not call any them. These calls are charged way more expensive than your regular calls. Moreover, the staff behind them is willing to lengthen the conversation and increase their income, so you should prepare yourself for a huge phone bill after using Instant Support services. Finally, this adware-type virus can also cause numerous advertisements showing up while you browse the Internet. You may notice all types ads: pop-ups, banners, in-text ads, contextual ads, and so on. They might cover your entire browser’s screen and make your browsing unbearable, so if you want to get rid of these annoying ads, you should remove Instant Support from your PC immediately.

the picture of Instant Support window

Methods of distribution

Usually, potentially unwanted programs are bundled with other legitimate software and there is no way to stop that. However, developers do inform their users about additional programs. The biggest problem is that users fail to read these notifications because they want to shorten the installation of free programs as much as possible. However, you can prevent Instant Support hijack by paying attention to the installation process of free software. For that, you should always choose ‘Advanced’ or ‘Custom’ installation mode when downloading and installing free software from the Internet. ‘Advanced’/‘Custom’ mode allows you to see what optional programs are suggested for you, so you should deselect all potentially unwanted programs (PUPs) and continue your installation process.

Instant Support removal tips

You can delete this adware from your computer manually or automatically. We provided detailed instructions how to remove Instant Support manually bellow. However, this method is more complicated and requires particular knowledge. Therefore, if you don’t feel like advanced computer user, you should choose automatic removal option. In this case, you will need the help of professional computer security tools that are list down below. These programs can eliminate viruses and parasites with all their additional components. However, to remove Instant Support completely, you must update them before a full system scan.

If you want to uninstall Instant Support automatically, you can use one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware Computer security experts recommend these programs because they can detect and remove potentially unwanted programs and viruses from your computer, including all dangerous and malicious components related to them. Besides, these programs guarantee immediate and ongoing system protection.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Computer security experts recommend using Reimage to uninstall Instant Support ads. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.

You can find more details about this program in Reimage review.

You can find more details about this program in Reimage review.
Press mentions on Reimage
Press mentions on Reimage
Instant Support ads screenshot
Instant Support ads screenshot

Manual Instant Support Ads Removal Instructions:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Instant Support in Windows systems

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Go to Start Control Panel Programs and Features (if you are Windows XP user, open Add/Remove Programs). Go to 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, open 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, click on Windows icon in the lower left corner of the screen to open Quick Access Menu. Then click Control Panel and select Uninstall a Program. If you are 'Windows 10 / Windows 8' user, click on Windows icon in the lower left corner of the screen to open 'Quick Access Menu'. Then click 'Control Panel' and select 'Uninstall a Program'.
  3. Remove Instant Support and programs related to it
    Now, take a look at the list of programs and find Instant Support or other programs that you do not remember installing.
  4. Right-click on these programs and select "Uninstall." Then click OK to save changes. Right-click every suspicious program and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Instant Support in Mac OS X system

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for Instant Support or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Instant Support from Internet Explorer (IE)

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Delete suspicious browser add-ons
    Launch Internet Explorer, and then open IE by clicking on the Gear icon, which is located at the top right corner of the Internet browser. Then, click Manage Add-ons. Open browser menu and go to 'Manage add-ons'
  2. Manage Add-ons window will appear on your screen. Now, search for Instant Support and other questionable browser add-ons. Right-click them on each of them and select Disable. To eliminate malicious applications, right-click on each of them and click 'Disable'
  3. If virus altered your homepage, change it:
    Click the Gear icon at the top right corner of the Internet browser and then click Internet Options. Stay in General section.
  4. Now, delete malicious URL and enter Delete suspicious URL, type in your preferable site name and click 'Apply' to save
  5. Reset all Internet Explorer settings
    Click on Gear icon and then opt for Internet options. Then go to Advanced section.
  6. Click Reset.
  7. A new window appears, and then you have to tick Delete personal settings and click Reset to finalise Instant Support removal. In 'Advanced' tab, click 'Reset'. Then tick 'Delete personal settings' and click 'Reset'.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Instant Support ads from Microsoft Edge browser

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

Reset settings in Microsoft Edge (Technique No.1):

  1. Open Microsoft Edge browser, then click on More button, which is situated at the top right edge of the screen
  2. Select Settings from the drop down menu.
  3. When the Settings panel appears, find Clear browsing data section and hit Choose what to clear button. Open Settings and click on 'Choose what to clear' button
  4. Then mark all components that you wish to delete and after that hit Clear. Click 'Clear'
  5. Right-click the Start button (that has Windows logo on it) and choose Task Manager. Right-click the Start button again and choose 'Task Manager'
  6. Go to Processes tab and look for Microsoft Edge.
  7. Right-click on it and select Go to details. If there is no Go to details option, select More details and carry out previous instructions. Right-click on 'Microsoft Edge' and choose 'Go to details' option If 'Go to details' option does not show up, choose 'More details' instead
  8. Once Details tab appears, look for entries that contain Microsoft Edge name. Right-click on such individual entries and choose End Task option to terminate them. Locate all entries that relate to Microsoft Edge and click 'End Task'

Reset Microsoft Edge (Technique No.2):

In case the Technique No.1 did not help you to fix the problem, use advanced Edge reset option.

  1. Important: you must backup your files before you use these tips
  2. Locate this folder on your PC: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select all items in this folder and right-click with your mouse. Select Delete. Open Microsoft Edge folder on your PC, click every entry with the right mouse button and select 'Delete'
  4. Click on the Start button (that has Windows Logo on it) and in Search my stuff field, type in window power.
  5. With the right button of your mouse, click on every entry and select Run as administrator. Locate where Windows PowerShell is, right-click on it and click on 'Run as administrator' option
  6. Once you get Admin's rights, Windows PowerShell window should show up shortly. Paste this line:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    after PS C:\WINDOWS\system32> and hit Enter. Copy and then paste the necessary command and hit 'Enter'

After completing these steps, Microsoft Edge should be Instant Support-free.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Instant Support from Mozilla Firefox (FF)

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Delete suspicious browser extensions
    Launch Mozilla Firefox, and then open menu (click a button at the top right corner). Then, go to Add-ons Extensions. Open browser menu and go to 'Add-ons'
  2. Now, locate Instant Support and other suspicious extensions. Click Remove to eliminate them. Go to 'Extensions' and locate malicious browser add-ons. Hit 'Remove' button to delete each entry
  3. Reset all Mozilla Firefox settings
    Click on the Firefox at the top left corner and then click the question mark. Then, select Troubleshooting Information. Open menu by clicking on the indicated icon and on '?'. Then select 'Troubleshooting Information'.
  4. Reset Firefox to its default state message should appear then. You will see Reset Firefox button. Click this button a few times and finalise Instant Support removal. Hit 'Reset Firefox' button a few times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Instant Support from Google Chrome

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Remove malicious extensions
    Launch Google Chrome, and then open menu (click a button at the top right corner). Then, go to Tools Extensions. Open browser's menu, then click 'Tools' and 'Extensions'
  2. Now, look for Instant Support and other suspicious extensions and then click the trash icon to remove them. Find malicious extensions and click on the Trash bin icon to remove them
  3. Open Chrome menu and go to Settings Manage Search engines under the Search section. Once you open browser's 'Settings', click on 'Manage search engines...' button
  4. In Search Engines..., configure default search engine settings. Remove untrustworthy ones. We advise you to leave only Google or another reputable website of your choice. Remove malicious search sites by clicking 'X'
  5. Reset all Google Chrome settings
    Open menu by clicking the button at the top right corner of Google Chrome, and go to Settings.
  6. Scroll down to find Reset browser settings button. Click on it. When in 'Settings', click Show advanced settings and then find 'Reset browser settings' button. Click on it.
  7. Click Reset to approve this action and finish Instant Support removal. Click 'Reset' to finish the removal process.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Instant Support from Safari

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Delete suspicious browser extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and then select 'Preferences'
  2. Here, select Extensions and look for Instant Support or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and remove untrustworthy extensions
  3. Reset all Safari settings
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and then select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Instant Support removal process. Select all checkboxes and click 'Reset'
Even if you have completed all the steps above, we still strongly recommend you to scan your computer system with a powerful anti-malware software. It is advisable to do that because an automatic malware removal tool can detect and delete all remains of Instant Support, for instance, its registry keys. The anti-malware program can help you to easily detect and eliminate possibly dangerous software and malicious viruses in an easy way. You can use any of our top-rated malware removal programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Julie Splinters
Julie Splinters

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