Help_help_help ransomware. How to delete? (Removal tutorial)

removal by Gabriel E. Hall - - | Type: Ransomware
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Help_help_help virus brings only bad news – nothing else can be said about this malicious ransomware-type program. In fact, Help_help_help ransomware stands for one of the latest Cerber virus copies, and, if you haven’t heard about this ransomware virus yet, you should know that it is extremely powerful and disastrous. Installing it on the system means losing all your files – unless you have enough money to pay a ransom or you have a data backup. The reason why victims cannot restore their files in any other way is that the malware modifies each file individually by applying AES and RSA encryption ciphers, and this procedure can be reversed only with a decryption key, which only ransomware authors own. Help_help_help ransomware already belongs to Red Cerber category, because it uses a slightly different design in the ransom note that it sets on victim’s computer screen. The virus leaves one ransom note in the form of an image _HELP_HELP_HELP_[random code].jpg (the one it sets as a desktop wallpaper), then another in a _HELP_HELP_HELP_[random code].hta file, which opens via user’s Internet browser. Cyber security experts derived the name of this Cerber version from the name of the ransom note. Let’s see how this virus differs from its previous copies.

Cerber evolves rapidly – we can see new copies of it every month or two. Help_help_help ransomware, unlike its predecessors, no longer displays the ransom note in bright green highlight, but in a red one. It also no longer contains the number of virus’ version. Instead, the virus commands the victim to go to any folder that holds encrypted files and find the (*HELP_HELP_HELP*) file there. This file opens a CERBER RANSOMWARE: Instructions window, which introduces Cerber Decryptor as the only tool capable of restoring corrupted files. In this file, the victim finds three URLs pointing to his/hers personal page, where the decryption software can be purchased using Bitcoin currency. These pages can be accessed via Tor network. These professionally developed personal websites ask the victim to buy Bitcoins worth of £420-£1610, which is a huge amount of money, to say at least. We never recommend victims to pay ransoms since we know cases when ransomware crooks refused to provide the decryption tool until the victim transfers, even more, money to them. The best way to remove Help_help_help ransomware is to let Reimage or Malwarebytes Anti Malware to wipe the malicious files way; however, you must restart your PC before doing so. To learn how to restart your PC properly, read Help_help_help removal instructions (provided below).

Cerber distribution tricks

Cerber virus, along with Help_help_help.hta file, can be downloaded to the computer system in a several different ways. Almost always a little user interaction is required. Cerber is mostly distributed via mail spam, phishing websites, compromised legitimate websites, exploit kits, Trojans, and almost every possible malware distribution trick because Cerber’s authors are really advanced, and their hacking skills are truly professional. However, the particular Cerber spam campaign going on at the moment relies on malware-laden emails, which bring a .ZIP file with Word file in it. This document asks the victim to enable Macros, and if the victim does, this compromised document downloads the ransomware to the computer. However, it is also known that exploit kits such as RIG or Neutrino.

Kill Help_help_help ransomware

It is essential to remove Help_help_help virus shortly after the attack takes place – you want to delete the ransomware as soon as possible to prevent hackers from accessing your device or enrolling it into a botnet. To delete Help_help_help ransomware, rely only on professional anti-malware tools created by malware analysts. You do not want to try to fix your computer by yourself because consequently, you can end up with an even more messed up computer. Restart your PC into Safe Mode with Networking according to Help_help_help removal instructions given below, then delete the virus using anti-malware software.

 

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Computer security experts recommend using Reimage to uninstall Help_help_help ransomware. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.

You can find more details about this program in Reimage review.

You can find more details about this program in Reimage review.
Press mentions on Reimage
Press mentions on Reimage

Manual Help_help_help Virus Removal Instructions:

Eliminate Help_help_help using Safe Mode with Networking

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

You have to use your computer while it is in the Safe Mode with Networking if you want to remove Help_help_help ransomware successfully.

  • Step 1: Restart your computer in Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Safe Mode with Networking from the list Choose 'Safe Mode with Networking' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Networking from the list of options in Startup Settings. Choose 'Enable Safe Mode with Networking' option
  • Step 2: Remove Help_help_help

    Sign in to your account and launch any Internet browser. Download a legitimate anti-malware software, for instance, Reimage. Make sure you update it to the latest version and then run a full system scan with it to detect and eliminate all malicious components of the ransomware to remove Help_help_help completely.

If your ransomware does not allow you to access Safe Mode with Networking, please follow the instructions provided below.

Eliminate Help_help_help using System Restore

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  • Step 1: Restart your computer in Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Command Prompt from the list Choose 'Safe Mode with Command Prompt' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Command Prompt from the list of options in Startup Settings. Choose 'Enable Safe Mode with Command Prompt' option
  • Step 2: Perform a system restore to recover files and settings
    1. When the Command Prompt window appears, type in cd restore and press Enter. Type 'cd restore' without quotes and hit 'Enter'
    2. Then type rstrui.exe and hit Enter.. Type 'rstrui.exe' without quotes and hit 'Enter'
    3. In a new window that shows up, click the Next button and choose a restore point that was created before the infiltration of Help_help_help and then click on the Next button again. When 'System Restore' wizard comes up, click 'Next'. Choose a preferable restore point and click 'Next'
    4. To start system restore, click Yes. Hit 'Yes' and start system restore
    After restoring the computer system to an antecedent date, install and check your computer with Reimage to uncover any remains of Help_help_help.

Bonus: Restore your files

Using the tutorial provided above you should be able to eliminate Help_help_help from the infected device. novirus.uk team has also prepared an in-depth data recovery guide which you will also find above.

If you are looking for a way to decrypt files corrupted by Cerber ransomware, you have to ask yourself if you have data copies anywhere outside your PC (email, USBs, external hard drives, etc). If you don’t, it won’t be possible to recover your files that effectively, or might not be possible at all. However, we provide standard data recovery options that can help you to restore at least part of the data.

There are a couple of methods you can apply to recover data encrypted by Help_help_help:

Rely on Data Recovery Pro

You can try to find and restore files corrupted by Help_help_help malware with a help of Data Recovery Pro. Here’s how you should use this tool.

  • Download Data Recovery Pro (https://novirus.uk/download/data-recovery-pro-setup.exe);
  • Install Data Recovery on your computer following the steps indicated in the software’s Setup;
  • Run the program to scan your device for the data encrypted by Help_help_help ransomware;
  • Recover the data.

Shadow Explorer trick

Surprisingly, the latest variants of Cerber do not delete Volume Shadow Copies, so you might be able to restore your files using them. Follow the instructions carefully.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Install Shadow Explorer on your computer following the instructions in the software’s Setup Wizard;
  • Run the program. Navigate to the menu on the top-left corner and select a disk containing your encrypted files. Look through the available folders;
  • When you find the folder you want to recover, right-click it and select “Export”. Also, choose where the recovered data will be stored.

It is strongly recommended to take precautions and secure your computer from malware attacks. To protect your PC from Help_help_help and other dangerous viruses, you should install and keep a powerful malware removal tool, for instance, Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Gabriel E. Hall
Gabriel E. Hall

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Source: http://www.2-spyware.com/remove-help_help_help-ransomware-virus.html

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