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Amazon virus. How to delete? (Removal tutorial)

removal by Jake Doevan - -   Also known as Amazon trojan | Type: Trojans

Amazon virus operates in different shapes

Samples of Amazon browser malware

Amazon virus functions as malware which may come in different forms of a browser hijacker, malware or a trojan. It may also corrupt the device via a corrupted application.

It is necessary to note that the infection is not related to the online shop – Amazon – in any way. In fact, it benefits from its famous name to disguise its malevolent origin. It also tends to spread as a browser extension named as Amazon Assistant Smart Search engine, for instance.

Unfortunately, due to its different forms, Amazon virus removal requires different measures as well. In any case, it is highly recommended to scan the device with Reimage or Malwarebytes Anti Malware.

IT researchers spotted the first signs of the malware already in 2012. The campaign includes fake spam emails supposedly sent by Amazon support page.

Furthermore, similar phishing attacks technique only encourage other fraudsters to engage in a felony. Some of the malware samples target users’ sensitive information or meddle with registry or security app settings.

The diversity of scams

One of the most frequent includes sending forged emails about ‘cancelled order.’ Due to the popularity of Amazon shop, there is a high probability that a hoax email would reach a user, who, indeed, is waiting for the order to be delivered.

Alternative versions may attempt to deceive users with fake invoices or notifications about unsuccessful payments. There are also scam versions which try to persuade gullible into activating a fake verification code.

Other types of spam emails tempt you to open the attached file. Such email would deceive users that crucial information is placed in a .zip folder.

One must use the information within to proceed with the payment or order delivery. All in all, cyber villains do not cease astonishing the virtual community with more insidious hacking and deception strategies.

Therefore, the malware category keeps diversifying as it already acquires its alternative names “Amazon phishing email 2017” or “Amazon virus email 2017.” Now let us discuss a most prevalent sample of Amazon virus.

Locky virus scam. Last year Locky ransomware has made its name imprinted in the history of most destructive ransomware.

Unfortunately, it keeps terrifying users with new versions, Lukitus being one of them. In 2016, besides Facebook, Locky developers also assaulted Amazon community by bombarding them with fake emails which came from auto-shipping(@)amazon.com.

Auto-confirm[@]amazon-payments-support.co.uk scam. The subject ‘Your Amazon.com Order Has Dispatched [#random number]’, unfortunately, persuaded users into reading the email and extracting the content of a fake invoice email. Unfortunately, little did they know what menace they had activated.

Auto-confirm[@]amazon-payments-support.co.uk scam was set up to convince users to purchase goods at incredibly low prices. Certainly, discounts and giveaways always attract attention.

If you, after all, give in to the temptation to purchase a smart TV set or mobile device for a low price, sooner or later, you will sense the fraud as felons will ask you contact them outside Amazon platform and not some shady domain as auto-confirm[@]amazon-payments-support.co.uk. Further on, they might fool into paying additional fees for the commodity or even wheedle out credit card information.

Therefore, it is highly recommended to conduct purchases within Amazon platform and avoid performing any instructions if you suspect that the sender is not Amazon.

Amazon Prime scam. This type of felony attempts to wheedle out personal information such as credit card and email login credentials. Usually, such deception involves bombarding users with fake Amazon account verification emails.

By clicking on the link, victims are redirects to a forged website which imitates the original version. Unfortunately, entering the details in such website helps racketeers acquire your personal data. Note that such spam messages may come from the emails such as order-update@amazon.

Note that the emails may seem very persuasive, but you can look through the disguise by paying attention to these aspects:

  • look for grammar and style mistakes, and typos
  • verify the sender before opening an email supposedly sent by Amazon support group
  • scan the attachment with a reliable anti-virus utility

Note that genuine Amazon support emails do not send you requirements about the necessity to verify your account unless you requested for a password reset or you have attempted to log in to your account successfully several times in a row.

Detecting fraudulent emails

As discussed below, Amazon virus most likely comes in the form of spam emails. Additionally, beware pf the websites which pretend to be affiliated with Amazon and asks for your personal information.

Bear in mind the above-discussed tips to escape activating Amazon virus hijack. Some malware elimination software blocks spam emails and divert you from fake websites. Finally, your vigilance also plays a significant role in maintaining cyber security.

Eliminate Amazon virus and ensure the safety of your data

In case you suspect that your browser was compromised or your inbox is overcrowded with emails supposedly sent by Amazon, they might be the primary signs that it is time to remove Amazon virus.

You can do so with the assistance of malware elimination utility. If you got infected with ransomware via a fake Amazon email attachment, then you will have to reboot the system in Safe Mode and launch the updated malware elimination utility.

In case you are dealing with the browser version of Amazon malware, besides scanning the device, delete its web elements and extensions. Resetting browser settings will also contribute to Amazon virus removal. You can find this function under the Settingsof your browser.

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If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Computer security experts recommend using Reimage to uninstall Amazon virus. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.
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Manual Amazon Virus Removal Instructions:

Eliminate Amazon using Safe Mode with Networking

Safe Mode will grant you partial access to the system and, likewise, you will be able to run the security tool and eliminate Amazon virus.

  • Step 1: Restart your computer in Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Safe Mode with Networking from the list Choose 'Safe Mode with Networking' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Networking from the list of options in Startup Settings. Choose 'Enable Safe Mode with Networking' option
  • Step 2: Remove Amazon

    Sign in to your account and launch any Internet browser. Download a legitimate anti-malware software, for instance, Reimage. Make sure you update it to the latest version and then run a full system scan with it to detect and eliminate all malicious components of the ransomware to remove Amazon completely.

If your ransomware does not allow you to access Safe Mode with Networking, please follow the instructions provided below.

Eliminate Amazon using System Restore

In case the first method is not convenient to you, you may perform System Restore.

  • Step 1: Restart your computer in Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Go to Start Shutdown Restart OK.
    2. As soon as your computer starts, start pressing F8 key repeatedly before the Windows logo shows up.
    3. Choose Command Prompt from the list Choose 'Safe Mode with Command Prompt' option

    Windows 10 / Windows 8
    1. Click on the Power button at the Windows login screen, and then press and hold Shift key on your keyboard. Then click Restart.
    2. Then select Troubleshoot Advanced options Startup Settings and click Restart.
    3. Once your computer starts, select Enable Safe Mode with Command Prompt from the list of options in Startup Settings. Choose 'Enable Safe Mode with Command Prompt' option
  • Step 2: Perform a system restore to recover files and settings
    1. When the Command Prompt window appears, type in cd restore and press Enter. Type 'cd restore' without quotes and hit 'Enter'
    2. Then type rstrui.exe and hit Enter.. Type 'rstrui.exe' without quotes and hit 'Enter'
    3. In a new window that shows up, click the Next button and choose a restore point that was created before the infiltration of Amazon and then click on the Next button again. When 'System Restore' wizard comes up, click 'Next'. Choose a preferable restore point and click 'Next'
    4. To start system restore, click Yes. Hit 'Yes' and start system restore
    After restoring the computer system to an antecedent date, install and check your computer with Reimage to uncover any remains of Amazon.

Bonus: Restore your files

Using the tutorial provided above you should be able to eliminate Amazon from the infected device. novirus.uk team has also prepared an in-depth data recovery guide which you will also find above.

If you have opened the attachment of earlier-mentioned Locky virus scam or another ransomware, your files must have been already encoded. In order to decode the data, it would be best to use backups or the genuine free decrypter (created by IT experts) specific for the malware. If there is no such software created, look up for alternative options. Some of them are discussed below.

There are a couple of methods you can apply to recover data encrypted by Amazon:

Data Recovery Pro solution

This tool is designed to restore files affected by system failure. Nonetheless, it might come in handy in recovering files affected by a file-encrypting virus.

  • Download Data Recovery Pro (https://novirus.uk/download/data-recovery-pro-setup.exe);
  • Install Data Recovery on your computer following the steps indicated in the software’s Setup;
  • Run the program to scan your device for the data encrypted by Amazon ransomware;
  • Recover the data.

What is Windows Previous Versions function?

If System Restore has been previously enabled, you might succeed in restoring files. Note that this method takes more time.

  • Right-click on the encrypted document you want to recover;
  • Click “Properties” and navigate to “Previous versions” tab;
  • In the “Folder versions” section look for the available file copies. Choose the desired version and press “Restore”.

The usefulness of Shadow Explorer

The utility uses shadow volume copies to create the copies of your files. It is one of the last resorts in recovering data.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Install Shadow Explorer on your computer following the instructions in the software’s Setup Wizard;
  • Run the program. Navigate to the menu on the top-left corner and select a disk containing your encrypted files. Look through the available folders;
  • When you find the folder you want to recover, right-click it and select “Export”. Also, choose where the recovered data will be stored.

It is strongly recommended to take precautions and secure your computer from malware attacks. To protect your PC from Amazon and other dangerous viruses, you should install and keep a powerful malware removal tool, for instance, Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Jake Doevan - Do not waste your precious time dealing with computer virus infections alone

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