Danger level:  
  (20/100)

'Congratulations Amazon User' scam. How to delete? (Removal tutorial)

removal by Alice Woods - - | Type: Adware

Congratulations Amazon User scam aims at your personal information

Example of "Congratulations Amazon User" virus

Congratulations Amazon User is an example of an online scam that is used for swindling sensitive information or money from computer users. This fake pop-up might appear on the browser’s screen any time you browse the web. However, most of the time these notifications warn about adware infection.

Congratulations Amazon User scam is developed in a way that makes the user think that he/she is eligible for a great gift from Amazon – legitimate and popular shopping platform. Inexperienced users might find it hard to believe that this is a fake message, as visual theme looks exactly like the one from Amazon.

However, we can assure you that Amazon has nothing to do with this misleading popup. Remember, global companies would never address to you as a ‘User’ (your real name is kept in the database) and would never place their promotions on third-party websites (hence, you should check which URL is displayed in the address bar).

Authors of ‘Congratulations Amazon User’ virus lure users by using social engineering skills. They promise a fantastic prize (such as Play Station 4, $1000 Amazon Gift Card or iPhone 7 Plus) for merely completing a short survey which consists of 4 simple questions. Additionally, users are given just a few minutes to proceed, as the promised gift would otherwise be given to somebody else.

Researchers count several versions of the Amazon scam. However, most of them provide the same or similar text:

Congratulations Amazon User, you have (1) Amazon Gift reserved!
Every Thursday we choose 10 lucky users randomly from to receive 1 FREE gift from Amazon. This is our way to thank you for your continuous support for our products and services.
You can choose a PlayStation 4, $1000 Amazon Gift Card, or iPhone 7 plus.
To win all you need to do is to answer the following 4 questions.
Note: 10 randomly chosen users got this invitation and there are only a few prizes left.
You have 1 minute and 36 seconds to answer the following questions before we give the prizes to another lucky user. Good Luck!
Question 1 of 4:
Who founded Amazon?
Sergey Brin and Larry Page / Jeff Bezos / Steve Jobs

After completing a short poll, users are then asked to enter some personal details to ‘retrieve the prize.’ However, users will never receive a gift, since the message is fake and crooks only care about personal gain. Therefore, Congratulations Amazon User scam removal should be every users’ priority. This is simple to accomplish by using robust security software, such as Reimage.

The aggregated personal information can be used for advertising purposes, sold to third-parties or leaked to cyber criminals. Therefore, victims of the scam might find empty bank accounts or get their identity stolen.

As we have mentioned in the beginning, Congratulations Amazon User ads usually start popping up after adware infiltration. This potentially unwanted program (PUP) might also cause these activities:

  • install additional browser extensions;
  • display ads, banners, shopping offers or deals on the browser;
  • redirect to dubious websites;
  • make Chrome, Firefox, Internet Explorer or other web browser freeze or crash due to an excessive amount of ads;
  • turn random text into hyperlinks.

Therefore, the adware which is responsible for displaying Congratulations Amazon User popup might also be used for commercial reasons. It might offer to buy services or products you do not need, for instance, fake PC optimization or protection software that might bring malware to the system.

Needless to say that you have to keep away from these ads and not fill fake questionnaires. Instead of that, you have to remove Amazon User virus from your computer as soon as you notice suspicious activities on the browser.

The way scammers reach potential victims

Receiving ‘Congratulations Amazon User’ pop-up might warn about adware infection. However, it’s not always the cases. Various suspicious websites, such as illegal software download or video streaming sites might trigger redirects to the scam site once you click “download” or “play” button.

Therefore, you should avoid visiting potentially dangerous websites. Additionally, you should be careful with your downloads as well because scammers also take advantage of bundling. This strategy allows spreading and silently installing obfuscated adware programs that redirect to Amazon scam website to victim’s computers.

To stop PUPs from sneaking into a device, you have to rely on Advanced/Custom installation settings only. They reveal additional components that might be attached to the program you are going to install.

Instructions for Congratulations Amazon User virus removal

Adware infection is not harmful on its own; however, it can irritate you with constant ads and redirects. Also, it might expose personal information or infiltrate the computer with dangerous malware. Therefore, you should remove Congratulations Amazon User virus either manually or automatically – pick the option which suits you the best.

Automatic Congratulations Amazon User removal is recommended for all inexperienced users. It is a quick and easy way to keep your machine safe. All you have to do is to choose anti-malware software, install it and run a full system scan.

However, if you are proficient computer users and would like to remove Congratulations Amazon User virus manually, you can follow our instructions below this article. Make sure you execute each step correctly as failure to do so might lead to reinfection of the virus.

If you want to uninstall “Congratulations Amazon User” automatically, you can use one of these programs: Reimage, Malwarebytes Malwarebytes Computer security experts recommend these programs because they can detect and remove potentially unwanted programs and viruses from your computer, including all dangerous and malicious components related to them. Besides, these programs guarantee immediate and ongoing system protection.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Computer security experts recommend using Reimage to uninstall 'Congratulations Amazon User' scam. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.
You can find more details about this program in Reimage review.
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Alternative Security Tools
Malwarebytes
We have analysed Malwarebytes's effectiveness in removing 'Congratulations Amazon User' scam (2018-02-06)
Malwarebytes
We have analysed Malwarebytes's effectiveness in removing 'Congratulations Amazon User' scam (2018-02-06)

To remove “Congratulations Amazon User” virus, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “Congratulations Amazon User” in Windows systems

If you are going to remove 'Congratulations Amazon User' malware manually, follow these steps carefully:

  1. Go to Start Control Panel Programs and Features (if you are Windows XP user, open Add/Remove Programs). Go to 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, open 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, click on Windows icon in the lower left corner of the screen to open Quick Access Menu. Then click Control Panel and select Uninstall a Program. If you are 'Windows 10 / Windows 8' user, click on Windows icon in the lower left corner of the screen to open 'Quick Access Menu'. Then click 'Control Panel' and select 'Uninstall a Program'.
  3. Remove “Congratulations Amazon User” and programs related to it
    Now, take a look at the list of programs and find “Congratulations Amazon User” or other programs that you do not remember installing.
  4. Right-click on these programs and select "Uninstall." Then click OK to save changes. Right-click every suspicious program and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “Congratulations Amazon User” in Mac OS X system

Check the system for suspicious applications by following this guide:

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for “Congratulations Amazon User” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “Congratulations Amazon User” from Internet Explorer (IE)

Follow these steps to get rid of 'Congratulations Amazon User' ads:

  1. Delete suspicious browser add-ons
    Launch Internet Explorer, and then open IE by clicking on the Gear icon, which is located at the top right corner of the Internet browser. Then, click Manage Add-ons. Open browser menu and go to 'Manage add-ons'
  2. Manage Add-ons window will appear on your screen. Now, search for “Congratulations Amazon User” and other questionable browser add-ons. Right-click them on each of them and select Disable. To eliminate malicious applications, right-click on each of them and click 'Disable'
  3. If virus altered your homepage, change it:
    Click the Gear icon at the top right corner of the Internet browser and then click Internet Options. Stay in General section.
  4. Now, delete malicious URL and enter Delete suspicious URL, type in your preferable site name and click 'Apply' to save
  5. Reset all Internet Explorer settings
    Click on Gear icon and then opt for Internet options. Then go to Advanced section.
  6. Click Reset.
  7. A new window appears, and then you have to tick Delete personal settings and click Reset to finalise “Congratulations Amazon User” removal. In 'Advanced' tab, click 'Reset'. Then tick 'Delete personal settings' and click 'Reset'.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “Congratulations Amazon User” virus from Microsoft Edge browser

Reset Microsoft Edge to get rid of scam messages:

Reset settings in Microsoft Edge (Technique No.1):

  1. Open Microsoft Edge browser, then click on More button, which is situated at the top right edge of the screen
  2. Select Settings from the drop down menu.
  3. When the Settings panel appears, find Clear browsing data section and hit Choose what to clear button. Open Settings and click on 'Choose what to clear' button
  4. Then mark all components that you wish to delete and after that hit Clear. Click 'Clear'
  5. Right-click the Start button (that has Windows logo on it) and choose Task Manager. Right-click the Start button again and choose 'Task Manager'
  6. Go to Processes tab and look for Microsoft Edge.
  7. Right-click on it and select Go to details. If there is no Go to details option, select More details and carry out previous instructions. Right-click on 'Microsoft Edge' and choose 'Go to details' option If 'Go to details' option does not show up, choose 'More details' instead
  8. Once Details tab appears, look for entries that contain Microsoft Edge name. Right-click on such individual entries and choose End Task option to terminate them. Locate all entries that relate to Microsoft Edge and click 'End Task'

Reset Microsoft Edge (Technique No.2):

In case the Technique No.1 did not help you to fix the problem, use advanced Edge reset option.

  1. Important: you must backup your files before you use these tips
  2. Locate this folder on your PC: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select all items in this folder and right-click with your mouse. Select Delete. Open Microsoft Edge folder on your PC, click every entry with the right mouse button and select 'Delete'
  4. Click on the Start button (that has Windows Logo on it) and in Search my stuff field, type in window power.
  5. With the right button of your mouse, click on every entry and select Run as administrator. Locate where Windows PowerShell is, right-click on it and click on 'Run as administrator' option
  6. Once you get Admin's rights, Windows PowerShell window should show up shortly. Paste this line:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    after PS C:\WINDOWS\system32> and hit Enter. Copy and then paste the necessary command and hit 'Enter'

After completing these steps, Microsoft Edge should be “Congratulations Amazon User”-free.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “Congratulations Amazon User” from Mozilla Firefox (FF)

  1. Delete suspicious browser extensions
    Launch Mozilla Firefox, and then open menu (click a button at the top right corner). Then, go to Add-ons Extensions. Open browser menu and go to 'Add-ons'
  2. Now, locate “Congratulations Amazon User” and other suspicious extensions. Click Remove to eliminate them. Go to 'Extensions' and locate malicious browser add-ons. Hit 'Remove' button to delete each entry
  3. Reset all Mozilla Firefox settings
    Click on the Firefox at the top left corner and then click the question mark. Then, select Troubleshooting Information. Open menu by clicking on the indicated icon and on '?'. Then select 'Troubleshooting Information'.
  4. Reset Firefox to its default state message should appear then. You will see Reset Firefox button. Click this button a few times and finalise “Congratulations Amazon User” removal. Hit 'Reset Firefox' button a few times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “Congratulations Amazon User” from Google Chrome

To stop Chrome from redirecting you to 'Congratulations Amazon User' scam website, you should follow these steps::

  1. Remove malicious extensions
    Launch Google Chrome, and then open menu (click a button at the top right corner). Then, go to Tools Extensions. Open browser's menu, then click 'Tools' and 'Extensions'
  2. Now, look for “Congratulations Amazon User” and other suspicious extensions and then click the trash icon to remove them. Find malicious extensions and click on the Trash bin icon to remove them
  3. Open Chrome menu and go to Settings Manage Search engines under the Search section. Once you open browser's 'Settings', click on 'Manage search engines...' button
  4. In Search Engines..., configure default search engine settings. Remove untrustworthy ones. We advise you to leave only Google or another reputable website of your choice. Remove malicious search sites by clicking 'X'
  5. Reset all Google Chrome settings
    Open menu by clicking the button at the top right corner of Google Chrome, and go to Settings.
  6. Scroll down to find Reset browser settings button. Click on it. When in 'Settings', click Show advanced settings and then find 'Reset browser settings' button. Click on it.
  7. Click Reset to approve this action and finish “Congratulations Amazon User” removal. Click 'Reset' to finish the removal process.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “Congratulations Amazon User” from Safari

  1. Delete suspicious browser extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and then select 'Preferences'
  2. Here, select Extensions and look for “Congratulations Amazon User” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and remove untrustworthy extensions
  3. Reset all Safari settings
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and then select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Congratulations Amazon User” removal process. Select all checkboxes and click 'Reset'

About the author

Alice Woods
Alice Woods

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Source: https://www.2-spyware.com/remove-congratulations-amazon-user-virus.html

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