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Uninstall “Congratulations Dear Amazon User” virus (fake) - Jan 2021 updated

removal by Alice Woods - - | Type: Adware

Congratulations Amazon User scam aims at your personal information

Example of "Congratulations Amazon User" virus

Congratulations Amazon User is an example of an online scam that is used for swindling sensitive information or money from computer users. This fake pop-up might appear on the browser’s screen any time you browse the web. However, most of the time these notifications warn about adware infection.

Congratulations Amazon User scam is developed in a way that makes the user think that he/she is eligible for a great gift from Amazon – legitimate and popular shopping platform. Inexperienced users might find it hard to believe that this is a fake message, as visual theme looks exactly like the one from Amazon.

However, we can assure you that Amazon has nothing to do with this misleading popup. Remember, global companies would never address to you as a ‘User’ (your real name is kept in the database) and would never place their promotions on third-party websites (hence, you should check which URL is displayed in the address bar).

Authors of ‘Congratulations Amazon User’ virus lure users by using social engineering skills. They promise a fantastic prize (such as Play Station 4, $1000 Amazon Gift Card or iPhone 7 Plus) for merely completing a short survey which consists of 4 simple questions. Additionally, users are given just a few minutes to proceed, as the promised gift would otherwise be given to somebody else.

Researchers count several versions of the Amazon scam. However, most of them provide the same or similar text:

Congratulations Amazon User, you have (1) Amazon Gift reserved!
Every Thursday we choose 10 lucky users randomly from to receive 1 FREE gift from Amazon. This is our way to thank you for your continuous support for our products and services.
You can choose a PlayStation 4, $1000 Amazon Gift Card, or iPhone 7 plus.
To win all you need to do is to answer the following 4 questions.
Note: 10 randomly chosen users got this invitation and there are only a few prizes left.
You have 1 minute and 36 seconds to answer the following questions before we give the prizes to another lucky user. Good Luck!
Question 1 of 4:
Who founded Amazon?
Sergey Brin and Larry Page / Jeff Bezos / Steve Jobs

After completing a short poll, users are then asked to enter some personal details to ‘retrieve the prize.’ However, users will never receive a gift, since the message is fake and crooks only care about personal gain. Therefore, Congratulations Amazon User scam removal should be every users’ priority. This is simple to accomplish by using robust security software, such as ReimageIntego.

The aggregated personal information can be used for advertising purposes, sold to third-parties or leaked to cyber criminals. Therefore, victims of the scam might find empty bank accounts or get their identity stolen.

As we have mentioned in the beginning, Congratulations Amazon User ads usually start popping up after adware infiltration. This potentially unwanted program (PUP) might also cause these activities:

  • install additional browser extensions;
  • display ads, banners, shopping offers or deals on the browser;
  • redirect to dubious websites;
  • make Chrome, Firefox, Internet Explorer or other web browser freeze or crash due to an excessive amount of ads;
  • turn random text into hyperlinks.

Therefore, the adware which is responsible for displaying Congratulations Amazon User popup might also be used for commercial reasons. It might offer to buy services or products you do not need, for instance, fake PC optimization or protection software that might bring malware to the system.

Needless to say that you have to keep away from these ads and not fill fake questionnaires. Instead of that, you have to remove Amazon User virus from your computer as soon as you notice suspicious activities on the browser.

"Congratulations Amazon User" scam picture"Congratulations Amazon User" scam pretends to be a legitimate notification from Amazon.

The way scammers reach potential victims

Receiving ‘Congratulations Amazon User’ pop-up might warn about adware infection. However, it’s not always the cases. Various suspicious websites, such as illegal software download or video streaming sites might trigger redirects to the scam site once you click “download” or “play” button.

Therefore, you should avoid visiting potentially dangerous websites. Additionally, you should be careful with your downloads as well because scammers also take advantage of bundling. This strategy allows spreading and silently installing obfuscated adware programs that redirect to Amazon scam website to victim’s computers.

To stop PUPs from sneaking into a device, you have to rely on Advanced/Custom installation settings only. They reveal additional components that might be attached to the program you are going to install.

Instructions for Congratulations Amazon User virus removal

Adware infection is not harmful on its own; however, it can irritate you with constant ads and redirects. Also, it might expose personal information or infiltrate the computer with dangerous malware. Therefore, you should remove Congratulations Amazon User virus either manually or automatically – pick the option which suits you the best.

Automatic Congratulations Amazon User removal is recommended for all inexperienced users. It is a quick and easy way to keep your machine safe. All you have to do is to choose anti-malware software, install it and run a full system scan.

However, if you are proficient computer users and would like to remove Congratulations Amazon User virus manually, you can follow our instructions below this article. Make sure you execute each step correctly as failure to do so might lead to reinfection of the virus.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Security Tools
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Security Tools
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.
'Congratulations Amazon User' scam screenshot
'Congratulations Amazon User' scam screenshot'Congratulations Amazon User' scam screenshot
'Congratulations Amazon User' scam screenshot

To remove “Congratulations Dear Amazon User” virus, follow these steps:

Uninstall “Congratulations Dear Amazon User” in Windows systems

If you are going to remove ‘Congratulations Amazon User’ malware manually, follow these steps carefully:

  1. Go to Start Control Panel Programs and Features (if you are Windows XP user, open Add/Remove Programs). Go to 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, open 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, click on Windows icon in the lower left corner of the screen to open Quick Access Menu. Then click Control Panel and select Uninstall a Program. If you are 'Windows 10 / Windows 8' user, click on Windows icon in the lower left corner of the screen to open 'Quick Access Menu'. Then click 'Control Panel' and select 'Uninstall a Program'.
  3. Remove “Congratulations Dear Amazon User” and programs related to it
    Now, take a look at the list of programs and find “Congratulations Dear Amazon User” or other programs that you do not remember installing.
  4. Right-click on these programs and select "Uninstall." Then click OK to save changes. Right-click every suspicious program and select 'Uninstall'

Uninstall “Congratulations Dear Amazon User” in Mac OS X system

Check the system for suspicious applications by following this guide:

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for “Congratulations Dear Amazon User” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'

Delete “Congratulations Dear Amazon User” from Internet Explorer (IE)

Follow these steps to get rid of ‘Congratulations Amazon User’ ads:

  1. Delete suspicious browser add-ons
    Launch Internet Explorer, and then open IE by clicking on the Gear icon, which is located at the top right corner of the Internet browser. Then, click Manage Add-ons. Open browser menu and go to 'Manage add-ons'
  2. Manage Add-ons window will appear on your screen. Now, search for “Congratulations Dear Amazon User” and other questionable browser add-ons. Right-click them on each of them and select Disable. To eliminate malicious applications, right-click on each of them and click 'Disable'
  3. If virus altered your homepage, change it:
    Click the Gear icon at the top right corner of the Internet browser and then click Internet Options. Stay in General section.
  4. Now, delete malicious URL and enter Delete suspicious URL, type in your preferable site name and click 'Apply' to save
  5. Reset all Internet Explorer settings
    Click on Gear icon and then opt for Internet options. Then go to Advanced section.
  6. Click Reset.
  7. A new window appears, and then you have to tick Delete personal settings and click Reset to finalise “Congratulations Dear Amazon User” removal. In 'Advanced' tab, click 'Reset'. Then tick 'Delete personal settings' and click 'Reset'.

Eliminate “Congratulations Dear Amazon User” virus from Microsoft Edge browser

Reset Microsoft Edge to get rid of scam messages:

Reset settings in Microsoft Edge (Technique No.1):

  1. Open Microsoft Edge browser, then click on More button, which is situated at the top right edge of the screen
  2. Select Settings from the drop down menu.
  3. When the Settings panel appears, find Clear browsing data section and hit Choose what to clear button. Open Settings and click on 'Choose what to clear' button
  4. Then mark all components that you wish to delete and after that hit Clear. Click 'Clear'
  5. Right-click the Start button (that has Windows logo on it) and choose Task Manager. Right-click the Start button again and choose 'Task Manager'
  6. Go to Processes tab and look for Microsoft Edge.
  7. Right-click on it and select Go to details. If there is no Go to details option, select More details and carry out previous instructions. Right-click on 'Microsoft Edge' and choose 'Go to details' option If 'Go to details' option does not show up, choose 'More details' instead
  8. Once Details tab appears, look for entries that contain Microsoft Edge name. Right-click on such individual entries and choose End Task option to terminate them. Locate all entries that relate to Microsoft Edge and click 'End Task'

Reset Microsoft Edge (Technique No.2):

In case the Technique No.1 did not help you to fix the problem, use advanced Edge reset option.

  1. Important: you must backup your files before you use these tips
  2. Locate this folder on your PC: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select all items in this folder and right-click with your mouse. Select Delete. Open Microsoft Edge folder on your PC, click every entry with the right mouse button and select 'Delete'
  4. Click on the Start button (that has Windows Logo on it) and in Search my stuff field, type in window power.
  5. With the right button of your mouse, click on every entry and select Run as administrator. Locate where Windows PowerShell is, right-click on it and click on 'Run as administrator' option
  6. Once you get Admin's rights, Windows PowerShell window should show up shortly. Paste this line:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    after PS C:\WINDOWS\system32> and hit Enter. Copy and then paste the necessary command and hit 'Enter'

After completing these steps, Microsoft Edge should be “Congratulations Dear Amazon User”-free.

Delete “Congratulations Dear Amazon User” from Mozilla Firefox (FF)

  1. Delete suspicious browser extensions
    Launch Mozilla Firefox, and then open menu (click a button at the top right corner). Then, go to Add-ons Extensions. Open browser menu and go to 'Add-ons'
  2. Now, locate “Congratulations Dear Amazon User” and other suspicious extensions. Click Remove to eliminate them. Go to 'Extensions' and locate malicious browser add-ons. Hit 'Remove' button to delete each entry
  3. Reset all Mozilla Firefox settings
    Click on the Firefox at the top left corner and then click the question mark. Then, select Troubleshooting Information. Open menu by clicking on the indicated icon and on '?'. Then select 'Troubleshooting Information'.
  4. Reset Firefox to its default state message should appear then. You will see Reset Firefox button. Click this button a few times and finalise “Congratulations Dear Amazon User” removal. Hit 'Reset Firefox' button a few times

Delete “Congratulations Dear Amazon User” from Google Chrome

To stop Chrome from redirecting you to ‘Congratulations Amazon User’ scam website, you should follow these steps::

  1. Remove malicious extensions
    Launch Google Chrome, and then open menu (click a button at the top right corner). Then, go to Tools Extensions. Open browser's menu, then click 'Tools' and 'Extensions'
  2. Now, look for “Congratulations Dear Amazon User” and other suspicious extensions and then click the trash icon to remove them. Find malicious extensions and click on the Trash bin icon to remove them
  3. Open Chrome menu and go to Settings Manage Search engines under the Search section. Once you open browser's 'Settings', click on 'Manage search engines...' button
  4. In Search Engines..., configure default search engine settings. Remove untrustworthy ones. We advise you to leave only Google or another reputable website of your choice. Remove malicious search sites by clicking 'X'
  5. Reset all Google Chrome settings
    Open menu by clicking the button at the top right corner of Google Chrome, and go to Settings.
  6. Scroll down to find Reset browser settings button. Click on it. When in 'Settings', click Show advanced settings and then find 'Reset browser settings' button. Click on it.
  7. Click Reset to approve this action and finish “Congratulations Dear Amazon User” removal. Click 'Reset' to finish the removal process.

Delete “Congratulations Dear Amazon User” from Safari

  1. Delete suspicious browser extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and then select 'Preferences'
  2. Here, select Extensions and look for “Congratulations Dear Amazon User” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and remove untrustworthy extensions
  3. Reset all Safari settings
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and then select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Congratulations Dear Amazon User” removal process. Select all checkboxes and click 'Reset'

Securely connect to your website wherever you are

Sometimes you may need to log in to a content management system or server more often, especially if you are actively working on a blog, website, or different project that needs constant maintenance or that requires frequent content updates or other changes. Avoiding this problem can be easy if you choose a dedicated/fixed IP address. It's a static IP address that only belongs to a specific device and does not change when you are in different locations. 

VPN service providers such as Private Internet Access can help you with these settings. This tool can help you control your online reputation and successfully manage your projects wherever you are. It is important to prevent different IP addresses from connecting to your website. With a dedicated/fixed IP address, VPN service, and secure access to a content management system, your project will remain secure.

Reduce the threat of viruses by backing up your data

Due to their own careless behavior, computer users can suffer various losses caused by cyber infections. Viruses can affect the functionality of the software or directly corrupt data on your system by encrypting it. These problems can disrupt the system and cause you to lose personal data permanently. There is no such threat if you have the latest backups, as you can easily recover lost data and get back to work.

It is recommended to update the backups in parallel each time the system is modified. This way, you will be able to access the latest saved data after an unexpected virus attack or system failure. By having the latest copies of important documents and projects, you will avoid serious inconveniences. File backups are especially useful if malware attacks your system unexpectedly. We recommend using the Data Recovery Pro program to restore the system.

About the author
Alice Woods
Alice Woods

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Source: https://www.2-spyware.com/remove-congratulations-amazon-user-virus.html
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