WhatsApp malware. How to delete? (Removal tutorial)

removal by Ugnius Kiguolis - - | Type: Malware
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Everything you need to know about WhatsApp virus

The image of WhatsApp virus

WhatsApp virus is a term used for describing malicious programs and scams that aim at the popular application’s users. The purpose of these hoaxes is to take control over devices, obtain personal information or install trojans.

WhatsApp itself is a legitimate messaging application that has nothing in common with cyber crimes. However, security experts have found security flaws that may have helped crooks to reach potential victims. However, the app was updated and frequently receives updates to offer users safe and convenient chatting platform.

However, criminals always find new ways and tricks how to commit cyber crimes. Therefore, different variants of malware can affect Android, iPhone, Windows and other OS users anytime. Social engineering helps crooks to trick even the cleverest users, so you should be aware of the WhatsApp virus removal options.

If you suspect that you may have become a victim of this malware, you should scan the device with a professional anti-malware, such as Reimage. It will detect and remove WhatsApp virus from the system entirely. At the end of the article, you can find more information about this procedure.

Currently known variants of WhatsApp viruses and scams

At the moment of writing, there are four discovered variants of the virus. However, security experts expect more WhatsApp virus versions to emerge soon.

WhatsApp voice message Trojan virus

The virus spreads as a fake email that informs about the new voicemail. The subject line of the letter is usually named as “Missed Voicemail” and include the date and length of the message, and “Play” button that is supposed to let people listen to the voicemail.

However, clicking on this button may lead to the direct or indirect installation of the JS/Kryptik.BBC Trojan. This Trojan horse has been noticed in 2016 attacking Irish WhatsApp users.

Therefore, if you received the message from WhatsApp informing about a new message, you should close it and check the app directly. Clicking on “Play” button may redirect to the dangerous website that offers to download a particular plugin, browser extension or similar app.

WhatsApp GhostCtrl virus

GhostCtrl smartphone virus spreads as fake applications, and WhatsApp is one of them. Usually, these apps are available on questionable or insecure file-sharing websites, so users are advised to stay away from such sources and rely on official app stores only.

When a user downloads the malicious app, malware gets full access to the device, starts collecting sensitive information and control phone’s microphone or/and camera. Therefore, WhatsApp GhostCtrl virus might spy on users not online but offline as well.

WhatsApp trial service scam

This version of WhatsApp virus has a purpose of obtaining user's banking information. Cyber criminals want to trick users that their subscription is over and they have to extend it in order to continue using this messaging app.

Crooks send the message via WhatsApp telling that the subscription has expired. For this reason, users have to verify their accounts and purchase the license. Criminals also provide the link to customer support website where they have to enter WhatsApp login details.

On this fake website, scammers offer to purchase monthly, yearly or lifetime subscription. If users are tricked, they have to enter their banking details and make the transaction. However, people hiding behind this scam are not interested in few dollars. They are interested in getting banking or credit card information.

WhatsApp Gold scam

Authors of this scam decided to offer users to download a significant WhatsApp Gold version that was only available for top celebrities, has new emojis and other attractive features. However, this version does not exist.

Users can download an exclusive version of WhatsApp from the shady website which link is also included in the message. However, when users “upgrade” the app, they install malware to their devices.

It’s unknown what specific problems malware can cause. However, it is expected to allow fraudsters to take over the device, access personal information and install other malicious programs.

Tips to avoid malware on your mobile device

WhatsApp users can protect their devices, personal data, and money from cyber criminals by following these tips

  • Do not click suspicious links received on WhatsApp;
  • Do not click any links, buttons or similar content provided in a suspicious email;
  • Always check messages and voicemail inside the app;
  • Do not download apps from insecure sources;
  • Download apps only from the official stores;
  • Do not browse on high-risk websites.

Remove WhatsApp virus from Android, iPhone, Windows and other operating systems

We highly recommend opting for the automatic WhatsApp virus removal. It is completed using reputable security software. As soon as you install preferred anti-malware, update it and run a full system scan.

If you want to remove WhatsApp virus from the Android device, please follow the elimination guidelines here. Keep in mind that uninstalling the app is not an option. Malware may have installed various files on the affected system that must be removed as well.

Therefore, if you decide to get rid of the malware manually, make sure that all suspicious components are installed on the system. Dealing with the smartphone virus might require resetting your device to the factory mode.

If you want to uninstall WhatsApp automatically, you can use one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware Computer security experts recommend these programs because they can detect and remove potentially unwanted programs and viruses from your computer, including all dangerous and malicious components related to them. Besides, these programs guarantee immediate and ongoing system protection.

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Computer security experts recommend using Reimage to uninstall WhatsApp malware. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.

You can find more details about this program in Reimage review.

You can find more details about this program in Reimage review.
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Manual WhatsApp Virus Removal Instructions:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall WhatsApp in Windows systems

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Go to Start Control Panel Programs and Features (if you are Windows XP user, open Add/Remove Programs). Go to 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, open 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, click on Windows icon in the lower left corner of the screen to open Quick Access Menu. Then click Control Panel and select Uninstall a Program. If you are 'Windows 10 / Windows 8' user, click on Windows icon in the lower left corner of the screen to open 'Quick Access Menu'. Then click 'Control Panel' and select 'Uninstall a Program'.
  3. Remove WhatsApp and programs related to it
    Now, take a look at the list of programs and find WhatsApp or other programs that you do not remember installing.
  4. Right-click on these programs and select "Uninstall." Then click OK to save changes. Right-click every suspicious program and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall WhatsApp in Mac OS X system

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for WhatsApp or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete WhatsApp from Internet Explorer (IE)

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Delete suspicious browser add-ons
    Launch Internet Explorer, and then open IE by clicking on the Gear icon, which is located at the top right corner of the Internet browser. Then, click Manage Add-ons. Open browser menu and go to 'Manage add-ons'
  2. Manage Add-ons window will appear on your screen. Now, search for WhatsApp and other questionable browser add-ons. Right-click them on each of them and select Disable. To eliminate malicious applications, right-click on each of them and click 'Disable'
  3. If virus altered your homepage, change it:
    Click the Gear icon at the top right corner of the Internet browser and then click Internet Options. Stay in General section.
  4. Now, delete malicious URL and enter Delete suspicious URL, type in your preferable site name and click 'Apply' to save
  5. Reset all Internet Explorer settings
    Click on Gear icon and then opt for Internet options. Then go to Advanced section.
  6. Click Reset.
  7. A new window appears, and then you have to tick Delete personal settings and click Reset to finalise WhatsApp removal. In 'Advanced' tab, click 'Reset'. Then tick 'Delete personal settings' and click 'Reset'.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate WhatsApp virus from Microsoft Edge browser

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

Reset settings in Microsoft Edge (Technique No.1):

  1. Open Microsoft Edge browser, then click on More button, which is situated at the top right edge of the screen
  2. Select Settings from the drop down menu.
  3. When the Settings panel appears, find Clear browsing data section and hit Choose what to clear button. Open Settings and click on 'Choose what to clear' button
  4. Then mark all components that you wish to delete and after that hit Clear. Click 'Clear'
  5. Right-click the Start button (that has Windows logo on it) and choose Task Manager. Right-click the Start button again and choose 'Task Manager'
  6. Go to Processes tab and look for Microsoft Edge.
  7. Right-click on it and select Go to details. If there is no Go to details option, select More details and carry out previous instructions. Right-click on 'Microsoft Edge' and choose 'Go to details' option If 'Go to details' option does not show up, choose 'More details' instead
  8. Once Details tab appears, look for entries that contain Microsoft Edge name. Right-click on such individual entries and choose End Task option to terminate them. Locate all entries that relate to Microsoft Edge and click 'End Task'

Reset Microsoft Edge (Technique No.2):

In case the Technique No.1 did not help you to fix the problem, use advanced Edge reset option.

  1. Important: you must backup your files before you use these tips
  2. Locate this folder on your PC: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select all items in this folder and right-click with your mouse. Select Delete. Open Microsoft Edge folder on your PC, click every entry with the right mouse button and select 'Delete'
  4. Click on the Start button (that has Windows Logo on it) and in Search my stuff field, type in window power.
  5. With the right button of your mouse, click on every entry and select Run as administrator. Locate where Windows PowerShell is, right-click on it and click on 'Run as administrator' option
  6. Once you get Admin's rights, Windows PowerShell window should show up shortly. Paste this line:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    after PS C:\WINDOWS\system32> and hit Enter. Copy and then paste the necessary command and hit 'Enter'

After completing these steps, Microsoft Edge should be WhatsApp-free.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete WhatsApp from Mozilla Firefox (FF)

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Delete suspicious browser extensions
    Launch Mozilla Firefox, and then open menu (click a button at the top right corner). Then, go to Add-ons Extensions. Open browser menu and go to 'Add-ons'
  2. Now, locate WhatsApp and other suspicious extensions. Click Remove to eliminate them. Go to 'Extensions' and locate malicious browser add-ons. Hit 'Remove' button to delete each entry
  3. Reset all Mozilla Firefox settings
    Click on the Firefox at the top left corner and then click the question mark. Then, select Troubleshooting Information. Open menu by clicking on the indicated icon and on '?'. Then select 'Troubleshooting Information'.
  4. Reset Firefox to its default state message should appear then. You will see Reset Firefox button. Click this button a few times and finalise WhatsApp removal. Hit 'Reset Firefox' button a few times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete WhatsApp from Google Chrome

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Remove malicious extensions
    Launch Google Chrome, and then open menu (click a button at the top right corner). Then, go to Tools Extensions. Open browser's menu, then click 'Tools' and 'Extensions'
  2. Now, look for WhatsApp and other suspicious extensions and then click the trash icon to remove them. Find malicious extensions and click on the Trash bin icon to remove them
  3. Open Chrome menu and go to Settings Manage Search engines under the Search section. Once you open browser's 'Settings', click on 'Manage search engines...' button
  4. In Search Engines..., configure default search engine settings. Remove untrustworthy ones. We advise you to leave only Google or another reputable website of your choice. Remove malicious search sites by clicking 'X'
  5. Reset all Google Chrome settings
    Open menu by clicking the button at the top right corner of Google Chrome, and go to Settings.
  6. Scroll down to find Reset browser settings button. Click on it. When in 'Settings', click Show advanced settings and then find 'Reset browser settings' button. Click on it.
  7. Click Reset to approve this action and finish WhatsApp removal. Click 'Reset' to finish the removal process.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete WhatsApp from Safari

You can detect malware using Reimage.
You need to purchase a licensed version of it to remove threats.
More details about Reimage.

  1. Delete suspicious browser extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and then select 'Preferences'
  2. Here, select Extensions and look for WhatsApp or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and remove untrustworthy extensions
  3. Reset all Safari settings
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and then select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete WhatsApp removal process. Select all checkboxes and click 'Reset'
Even if you have completed all the steps above, we still strongly recommend you to scan your computer system with a powerful anti-malware software. It is advisable to do that because an automatic malware removal tool can detect and delete all remains of WhatsApp, for instance, its registry keys. The anti-malware program can help you to easily detect and eliminate possibly dangerous software and malicious viruses in an easy way. You can use any of our top-rated malware removal programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Ugnius Kiguolis
Ugnius Kiguolis

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