Danger level:  
  (10/100)

Go.mail.ru. How to delete? (Removal tutorial)

removal by Lucia Danes - - | Type: Browser hijacker

Go.mail.ru – a potentially unwanted program capable of hijacking systems without any approval

Go.mail.ru virus

Go.mail.ru is a browser hijacker targeting Russian-speaking users. In most of the cases, it reappears on Google Chrome and Mozilla Firefox web browsers, but there is no guarantee that, after daily updates, it won't start appearing on Safari or IE browsers. Just like a wide list of similar PUPs, this search engine claims to be capable of improving users' search sessions by providing greatly useful search results. Unfortunately, according to our experts, it would be great if you removed go.mail.ru, inline.go.mail.ru, or similar hijacker from the system as soon as it shows up on it.

Name Go.mail.ru, inline.go.mail.ru
Type Browser hijacker
Danger level Low. At the moment, the PUP is not very active
Ways of distribution Bundling
Main dangers Hijacks web browser and starts redirecting its victims to sponsored websites
Elimination To uninstall the program, use Reimage 

The term Go.mail.ru virus appeared once this PUP started spreading around with the help of bundling. Typically, you can not even realize that you allowed its installation if you fail to monitor the whole programs' installation procedure. However, it becomes obvious that something is wrong after noticing changes in your default search engine, homepage, and a new tab page.

As soon as these changes are made, mail.ru starts redirecting its victims to sponsored websites. Typically, these sites are safe-to-use, but there is always a possibility to get redirected to an insecure or a potentially harmful website.

From the first sight, go.mail.ru appears as a useful Russian news website which is actively promoting third party advertisements. However, after testing this search provider, security experts report that it is yet another potentially unwanted program which may track your searches and collect NPII. While its developers are interested only in people's search terms and most visited websites, you should still be attentive to what conditions are you accepting with.

Finally, you may run into a serious problem while trying to remove go.mail.ru from the system as this search engine is capable of getting deep into the target PC system. As a result, sometimes users are unable to recover their browsers to the previous state. In this case, we highly recommend using updated anti-spyware, such as Reimage. Make sure you update this program before running a scan to make sure that are related components are gone.

Sneaky ways used to spread this hijacker

This browser hijacker secretly spreads bundled with freeware. However, you can immediately recognise it while trying to perform a search — hijacked systems will redirect users to the fraudulent search engine. It is important to understand that not only bundling technique helps the developers of PUPs infiltrate computers with their products but also the way how carelessly people install unknown software.

People tend to skip steps during download and installation processes. By doing so, users leave an opportunity for browser hijackers to modify various internet browser settings and compromise their systems. This way, people start browsing through potentially dangerous websites and increase the risk of getting infected with other cyber threats.

If you want to protect your computer from browser hijackers or various other potentially unwanted programs (PUPs), you must pay extreme attention during the installation of third-party software. Since the developers hide their sneaky products among the optional components, it is essential to choose Advanced/Custom settings.

These parameters do not skip important steps during the procedure and show the users all extra software which is going to be installed. For that, you also must search for checkmarks with ticks that have been selected for you. De-select them and check the system with an antivirus to make sure that your computer is protected.

Uninstall Mail.ru virus and protect your PC from further infections

Go.mail.ru virus has gained its name since users struggle with its elimination — this software installs additional add-ons that keep resetting the browser's modifications every time the user attempts to change them to the primary state. Fortunately, you can get rid of this pesky threat.

The first step to remove Go.mail.ru is downloading a professional anti-spyware software and running a full system scan. This is by far the safest and most convenient method to clean your computer from potentially unwanted programs. For that, check our recommended malware removal software below.

Additionally, there is a possibility to perform manual Go.mail.ru removal with the help of the guide below. Although, this process is for advanced computer users only and does not eliminate various other cyber threats that might be installed by this browser hijacker. Likewise, the best option would be to stick to the automatic removal process. 

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Reimage scans the entire computer system and checks whether it is infected with spyware/malware or not. If you want to remove computer threats and secure your computer system, you should consider buying the licensed version of Reimage.
Alternative Security Tools
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Security Tools
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Go.mail.ru virus, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Go.mail.ru in Windows systems

It is essential to make sure that you delete all programs related to Go.mail.ru virus to stop it from reappearing on Windows. Note, that they might hide deep inside the system. Thus, consider downloading a professional software for help.

  1. Go to Start Control Panel Programs and Features (if you are Windows XP user, open Add/Remove Programs).Go to 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, open 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, click on Windows icon in the lower left corner of the screen to open Quick Access Menu. Then click Control Panel and select Uninstall a Program. If you are 'Windows 10 / Windows 8' user, click on Windows icon in the lower left corner of the screen to open 'Quick Access Menu'. Then click 'Control Panel' and select 'Uninstall a Program'.
  3. Remove Go.mail.ru and programs related to it
    Now, take a look at the list of programs and find Go.mail.ru or other programs that you do not remember installing.
  4. Right-click on these programs and select "Uninstall." Then click OK to save changes. Right-click every suspicious program and select 'Uninstall'
  5. Delete Go.mail.ru from Windows shortcuts
    Right-click on the shortcut of Mozilla Firefox and click Properties. Right-click on web browsers' icon and click 'Properties'
  6. Now, go to Shortcut tab and find Target field. Then delete the URL that is associated with your virus. Open 'Shortcut' tab and erase 'http://isearch.babylon.com...' or other shady URL

Follow the same steps as explained above with all other shortcuts of Internet browsers, including Google Chrome and Internet Explorer. Please check Start Menu, Desktop, and taskbar to find all shortcuts.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Go.mail.ru in Mac OS X system

  1. Users who use OS X should click on Go button, which can be found at the top left corner of the screen and select Applications. Click on 'Go' to open a drop-down menu and select 'Applications'.
  2. Wait until you see Applications folder and look for Go.mail.ru or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on each malicious application and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Go.mail.ru from Internet Explorer (IE)

  1. Delete suspicious browser add-ons
    Launch Internet Explorer, and then open IE by clicking on the Gear icon, which is located at the top right corner of the Internet browser. Then, click Manage Add-ons. Open browser menu and go to 'Manage add-ons'
  2. Manage Add-ons window will appear on your screen. Now, search for Go.mail.ru and other questionable browser add-ons. Right-click them on each of them and select Disable. To eliminate malicious applications, right-click on each of them and click 'Disable'
  3. If virus altered your homepage, change it:
    Click the Gear icon at the top right corner of the Internet browser and then click Internet Options. Stay in General section.
  4. Now, delete malicious URL and enter Delete suspicious URL, type in your preferable site name and click 'Apply' to save
  5. Reset all Internet Explorer settings
    Click on Gear icon and then opt for Internet options. Then go to Advanced section.
  6. Click Reset.
  7. A new window appears, and then you have to tick Delete personal settings and click Reset to finalise Go.mail.ru removal. In 'Advanced' tab, click 'Reset'. Then tick 'Delete personal settings' and click 'Reset'.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Go.mail.ru virus from Microsoft Edge browser

Reset settings in Microsoft Edge (Technique No.1):

  1. Open Microsoft Edge browser, then click on More button, which is situated at the top right edge of the screen
  2. Select Settings from the drop down menu.
  3. When the Settings panel appears, find Clear browsing data section and hit Choose what to clear button. Open Settings and click on 'Choose what to clear' button
  4. Then mark all components that you wish to delete and after that hit Clear. Click 'Clear'
  5. Right-click the Start button (that has Windows logo on it) and choose Task Manager. Right-click the Start button again and choose 'Task Manager'
  6. Go to Processes tab and look for Microsoft Edge.
  7. Right-click on it and select Go to details. If there is no Go to details option, select More details and carry out previous instructions. Right-click on 'Microsoft Edge' and choose 'Go to details' option If 'Go to details' option does not show up, choose 'More details' instead
  8. Once Details tab appears, look for entries that contain Microsoft Edge name. Right-click on such individual entries and choose End Task option to terminate them. Locate all entries that relate to Microsoft Edge and click 'End Task'

Reset Microsoft Edge (Technique No.2):

In case the Technique No.1 did not help you to fix the problem, use advanced Edge reset option.

  1. Important: you must backup your files before you use these tips
  2. Locate this folder on your PC: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select all items in this folder and right-click with your mouse. Select Delete. Open Microsoft Edge folder on your PC, click every entry with the right mouse button and select 'Delete'
  4. Click on the Start button (that has Windows Logo on it) and in Search my stuff field, type in window power.
  5. With the right button of your mouse, click on every entry and select Run as administrator. Locate where Windows PowerShell is, right-click on it and click on 'Run as administrator' option
  6. Once you get Admin's rights, Windows PowerShell window should show up shortly. Paste this line:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    after PS C:\WINDOWS\system32> and hit Enter. Copy and then paste the necessary command and hit 'Enter'

After completing these steps, Microsoft Edge should be Go.mail.ru-free.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Go.mail.ru from Mozilla Firefox (FF)

If you want to get rid of Go.mail.ru redirect virus from Mozilla, try locating all suspicious plug-ins and add-ons that might be supporting its potentially dangerous activity. Later, uninstall them as well and refresh your browser.

  1. Delete suspicious browser extensions
    Launch Mozilla Firefox, and then open menu (click a button at the top right corner). Then, go to Add-ons Extensions. Open browser menu and go to 'Add-ons'
  2. Now, locate Go.mail.ru and other suspicious extensions. Click Remove to eliminate them. Go to 'Extensions' and locate malicious browser add-ons. Hit 'Remove' button to delete each entry
  3. If virus altered your homepage, change it:
    Open Firefox menu (click the button at the top right corner), and go to Options General.
  4. Delete malicious URL and then enter the address of the website that you want to set as your homepage.
  5. Click OK to save the changes. Open 'General' tab and delete the URL from 'Home Page' field or just simply click 'Restore to Default'. Then click on 'OK' button to apply changes.
  6. Reset all Mozilla Firefox settings
    Click on the Firefox at the top left corner and then click the question mark. Then, select Troubleshooting Information. Open menu by clicking on the indicated icon and on '?'. Then select 'Troubleshooting Information'.
  7. Reset Firefox to its default state message should appear then. You will see Reset Firefox button. Click this button a few times and finalise Go.mail.ru removal. Hit 'Reset Firefox' button a few times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Go.mail.ru from Google Chrome

If you want to fix Chrome, make sure that you have eliminated all unknown browser extensions, add-ons and plug-ins. Additionally, check and remove shady URLs from startup and default settings.

  1. Remove malicious extensions
    Launch Google Chrome, and then open menu (click a button at the top right corner). Then, go to Tools Extensions. Open browser's menu, then click 'Tools' and 'Extensions'
  2. Now, look for Go.mail.ru and other suspicious extensions and then click the trash icon to remove them. Find malicious extensions and click on the Trash bin icon to remove them
  3. If virus altered your homepage, change it:
    Open menu and select Settings.
  4. Find Open a specific page or set of pages under On startup section and click Set pages. Open browser's menu, then go to 'Settings' and select 'Set pages' under 'On startup' section
  5. An additional window should pop-up. Here, remove dubious URLs and add a new page that you wish to set as a homepage. Remove malicious search sites by clicking 'X'
  6. Open Chrome menu and go to Settings Manage Search engines under the Search section. Once you open browser's 'Settings', click on 'Manage search engines...' button
  7. In Search Engines..., configure default search engine settings. Remove untrustworthy ones. We advise you to leave only Google or another reputable website of your choice. Remove malicious search sites by clicking 'X'
  8. Reset all Google Chrome settings
    Open menu by clicking the button at the top right corner of Google Chrome, and go to Settings.
  9. Scroll down to find Reset browser settings button. Click on it. When in 'Settings', click Show advanced settings and then find 'Reset browser settings' button. Click on it.
  10. Click Reset to approve this action and finish Go.mail.ru removal. Click 'Reset' to finish the removal process.
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Go.mail.ru from Safari

  1. Delete suspicious browser extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and then select 'Preferences'
  2. Here, select Extensions and look for Go.mail.ru or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and remove untrustworthy extensions
  3. If virus altered your homepage, change it:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Go.mail.ru, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. Go to 'General' section and find Homepage field. Delete suspicious URL and replace it with a URL of your choice.
  5. Reset all Safari settings
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and then select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Go.mail.ru removal process. Select all checkboxes and click 'Reset'

About the author

Lucia Danes
Lucia Danes - Virus researcher

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Source: https://www.2-spyware.com/remove-go-mail-ru-virus.html

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